Regional Customer Relationship Manager

HealthJobs4U Ltd; Horsham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare recruitment company is seeking a Regional Customer Relationship Manager in Horsham. The successful candidate will manage enquiries, engage with the community to raise awareness, and support local marketing activities to improve occupancy rates. Proven sales and marketing experience is preferred, along with strong data analysis skills. This position offers a competitive salary and opportunities for progression in a supportive environment.

Benefits

Attritive salary with commission

Retail and leisure discounts

Wellbeing support

Development opportunities

Qualifications

• Proven sales and marketing experience preferably in healthcare but not essential.
• Ability to analyze data on Salesforce or similar CRM application.
• Confident user of Microsoft Office (Excel/PowerPoint).

Responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the profile of the home.
• Engage with residents and relatives to understand their experience.

Skills

Sales and marketing experience

Data analysis skills

Self-motivation

Interpersonal qualities

Microsoft Office proficiency

Full UK driving licence

Tools

Salesforce or similar CRM

Job description

Overview

Barchester are recruiting a Regional Customer Relationship Manager to join one of our divisions. We are looking for a professional sales professional who will support this region to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of first-class care homes in the region.

Rewards Package

• Attritive salary, alongside a competitive commission structure
• Access to a range of retail and leisure discounts
• Access to a range of wellbeing support and Best Doctors Service
• Opportunity to develop within a hugely supportive team

Responsibilities

• Managing enquiries to improve the conversion rates and achieve occupancy targets
• Excellent communication skills.
• Networking within the local community to raise the profile of the home and generate enquiries
• Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
• Identifying opportunities to improve sales and marketing performance

Need To Have

• Have proven sales and marketing experience preferably in healthcare but not essential
• Have the ability to analyse data on Salesforce or similar CRM application
• Be self-motivated and target driven
• Have interpersonal and professional qualities
• Confident user of Microsoft Office (Excel/Powerpoint)
• Full UK driving licence.

Need To Do

• Represent Barchester and our state of the art home in a friendly and professional manner.
• Responsible for all sales activity for the home.
• Talking to potential new residents over the phone, and providing informative and welcoming tours of the home.
• Engage with residents and relatives to understand their experience and requirements.
• Respond to sales enquiries.
• Actively generate leads and identify local marketing opportunities.
• Maintain a contacts database.

Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.