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A leading healthcare provider in the UK is seeking an Administrative Support role within the Emergency Department. The successful candidate will be responsible for managing patient flow, attending handover meetings, and escalating any breaches in waiting times. Qualifications include NVQ level 4 or equivalent in team leading and strong interpersonal skills. This role requires flexibility in work hours and proficiency in IT, especially the Medway clinical system. Salary ranges from £33,094 to £36,195 per annum including HCAS.
This role within the administrative team in Emergency Department is to support the smooth running of the department. The post holder will assist the clinical staff on the shop floor by managing the flow of patients through the department. The role will report to the ED Management Team for all managerial matters.The post holder will be responsible for monitoring, maintaining and updating Medway with regards to patient flow within the ED. This monitoring should include, but is not limited to, Majors, fit2sit area, Resus, Urgent Care, Paediatric ED, with waiting times and pressure areas within the department overall.The post holders will attend the daily nursing and medical handovers and participate in the ED safety huddles.The role will also ensure breaches of the 4 hour standard are monitored and escalated to the Nurse in Charge, consultant and Service Managers as required. Correct breach reasons must always be entered for all breach discharges and this role will be responsible for ensuring this is always adhered to.The post holder will form a key part of the daily operational management of the department and as so will be jointly responsible for ensuring the ED Escalation policy is followed and departmental pressures are escalated as appropriate using the policy.The post holder will also liaise with external organisations as required; for example with the London Ambulance Service and the Mental Health Liaison Team regarding operational pressures and patient plans.
Attend the ED handover meetings and review/discuss issues raised from the medical handover.Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required.Monitor total number of patients in the ED departmentMonitor waiting time to be seen.Ensure breaches are monitored in real-time by the NIC and Consultant and escalate ALL patients over 3 hours without a clear plan in place.Ensure the number of breaches and breach reasons are recorded accurately if not validate and correct on PAS.Upcoming potential breaches and plan to address to be closely monitoredEnsure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly.Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame.Escalate delays in inter-professional standards.Escalation as required and follow up on reasons / actions to address delays.Assist in monitoring and raising awareness of improved clinical. documentation, management plans, clerking, and completing NEWS and Sepsis on the Major's screen.Assist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival, NIC to note arrive time, and Speciality doctor to communicate management plan to nurse looking after the patient and NIC and to notify NIC as soon as possible if patient requires admission.
The Whittington Hospital is part of an Integrated Care Organisation committed to delivering high quality health services across its acute hospital and community teams. It offers greater opportunities to work across the boroughs to address the health needs of the local population. By integrating our hospital and community teams, we aim to improve the quality of care to our patients and service users whilst reducing costs by working closely together. Whittington Health also works with other health, social care and voluntary sector partners to support patients and service users from their initial appointment whether it be with a community health team or at the hospital, all the way through to treatment and tailored after care.Whittington Health is one of the three main teaching campuses for the Royal Free and University College Medical School. Whittington Health is currently applying for Foundation Trust status.
Attend the ED handover meetings and review/discuss issues raised.Attend the Safety Huddles to proactively manage breach reasons and escalate to divisional representatives as required.Monitor total number of patients in the ED department (UCC, Majors, Resus, Paeds etc).Monitor waiting time to be seen (should not exceed 60 min).Ensure breaches are monitored in real-time and escalate ALL patients over 3 hours without a clear plan in place.Ensure the number of breaches and breach reasons are recorded accurately if not, validate and correct on PAS.Share learning opportunities with staff to improve accuracy of recording accurate data.Upcoming potential breaches and plan to address to be closely monitoredEnsure potential 12 hour breaches are escalated to Site, Divisional Lead and Chief Operating Officer accordingly.Support ambulance offloads occur within 15 minutes and plan in place if exceeding this time frame.Escalate delays in inter-professional standards.Support formal nursing and medical handovers occur as allocated times as per SOPsSupport regular board rounds with the NiC and consultant where requiredAssist AAU/AEC with facilitating a pull model for patients with expected admissions (SDEC)Escalation as required and follow up on reasons / actions to address delays.Assist in monitoring and raising awareness of improved clinical. documentation, management plans, clerking, and completing NEWS and Sepsis on the Majors screen.Assist in monitoring and raising awareness for Speciality doctors to liaise with NIC on arrival. Speciality doctor to communicate management plan to nurse looking after the patient and NIC. Should also notify NIC as soon as possible if patient requires admission.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£33,094 to £36,195 a yearPer annum including HCAS
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.