Community Manager jobs in Singapore

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Intro

We offer flexible working, part-time in our lovely London office (featuring all the essentials - fancy drinks fridge, striped walls and furry friends in abundance) alongside remote working from home, depending on business requirements. We’re also a certified Great Place to Work and a certified London Living Wage employer.

Our founders, Andy (Head Poncho) and Ben (Towel Wizard of Oz), started Dock & Bay back in 2015, after sharing the same struggle of standard towels being too bulky for their backpacks while travelling. It’s a hard knock life, eh?

Following some intense brainstorming - that means pulling down a big red curtain and sticking pieces of white paper to it to create our now iconic stripes - D&B’s quick dry, 100% recycled wonders were born.

Fast forward 8 years and Dock & Bay have become a certified B Corp, with over 100 products in 8 categories, selling in the UK, Australia, the US, Canada and Europe. Our mission is to make the world brighter, and we need your help (if you fit the job description, obviously).

We are on the list of Great Places to work in the Retail, Hospitality & Leisure sector, so you KNOW we’re going to look after you.

THE ROLE IN A NUTSHELL

Reporting into the Head of Customer Service & Operations, your role as the Wholesale Community Manager will be to foster strong relationships with our wholesale customers, reps, and distributors, driving the success and growth of our wholesale partnerships. This is a dynamic, customer-focused role where you'll combine strategic thinking with hands-on execution to manage wholesale orders, ensure smooth communication, and support key account growth. You'll work closely with internal teams, including Sales, Operations and Marketing, to ensure alignment with our business goals, respond to customer queries, and actively improve processes. Your focus will be on managing B2B relationships, supporting reps, and driving the success of our wholesale accounts while maintaining a high level of customer satisfaction and engagement. With your deep understanding of wholesale processes and a passion for delivering exceptional service, you’ll be the key link between our brand and our valued wholesale partners.

KEY RESPONSIBILITIES (WE’RE GETTING SERIOUS NOW)

COMMUNICATING & PLANNING:

• Respond to wholesale customer queries within 24 hours via email (UK, US, Key Account inboxes), phone, and Live Chat.
• Liaise with reps and distributors to provide updates, chase invoice payments, and build strong, proactive partnerships.
• Maintain a strong customer happiness score by delivering exceptional service in line with our tone of voice and deep understanding of our processes.
• Work with the Marketing, Ops, and Design teams to ensure wholesale customer feedback is shared and actioned.
• Collaborate with reps and the wider team to run monthly commission statements and ensure accuracy before processing.
• Attend trade shows to strengthen relationships, showcase our brand, and place orders with new and existing customers.
• Research and report on competitor activity and industry trends to support a forward-thinking customer experience strategy.
• Support strategic campaigns by delivering timely and insightful customer feedback during product launches and promotions.

IMPLEMENTING & MANAGING:

• Manage wholesale and key account orders end-to-end, from onboarding, placement and invoicing through to dispatch, tracking, and delivery.
• Work across platforms (Cin7, Xero, Faire, Brandwise, MarketTime, EDI) to ensure orders, invoices, and data are accurate and aligned.
• Maintain and regularly update a central hub for all key account info including vendor guides, labelling, shipping, and invoice requirements.
• Handle custom and white label orders, ensuring the customer experience is seamless from enquiry to payment.
• Monitor and update Net30 customer terms via Monday.com to ensure payment cycles remain accurate and up to date.
• Oversee the EDI platform process for key account orders, ensuring shipping compliance, label accuracy, and timely photo proof submissions.
• Review chargebacks, identify root causes, and partner with internal teams to fix and prevent recurring issues.

REPORTING:

• Monitor aged orders, overdue payments, and invoice-related reports to maintain operational flow and customer confidence.
• Action Cin7 and system error reports daily to resolve dispatch issues and improve customer experience.
• Analyse returns across all markets and report insights to the wider business for product improvement and retention.
• Approve and edit marketplace invoices, ensuring timely reconciliation and smooth month-end reporting.
• Support the wider Customer Service & Operations team by jumping into inboxes and Monday tasks when needed, especially during peak periods.

Desired Experience

• 2-3 years of B2B customer service experience
• Experience in account management, including managing invoicing, payment chasing, and overseeing order fulfilment from start to finish
• Excellent communication skills, both written and verbal, with the ability to convey information clearly and build rapport with external partners
• A proactive, solution-oriented approach with a focus on delivering excellent customer service
• A passion for building and nurturing long-term relationships and a drive to make a tangible impact on the business
• Being bilingual in Spanish, French or German is a bonus, but not a dealbreaker – we love language skills, but passion and people-first energy come first!

The perks

Firstly, you’ll be joining a glorious team of towel traders, with a shared mission to make the world brighter through colour and saving the planet. Secondly, we have a fully stocked drinks fridge and more salt & vinegar snacks than you can shake a stick at. Thirdly, you’ll be involved in intense discussions, like whether a burger is a sandwich or not (it definitely isn’t). Fourthly, you’ll genuinely feel right at home here, working hard, having fun and actually making a difference. We’re not sure if ‘fifthly’ is a word, so we’ll stop now.

Plus, you’ll get other cool things like the Cycle to Work scheme, tech scheme, a wellbeing membership, health insurance, regular team socials as well as some glorious Dock & Bay products to show off to all of your friends.

We’re a certified Great Place to Work and London Living Wage employer, too. Because we know how to look after people.

Sound good? If yes, we’ll trade you a CV, and a short cover letter for a chance to join the best brand ever*.

*totally unbiased opinion.

Diversity Commitment

Dock & Bay is an equal opportunity employer and we are committed to creating a diverse & inclusive environment free from any kind of discrimination. We strive to provide all employees with a safe space to thrive, where they can share ideas & opinions regardless of their backgrounds or perspectives. Although we are not perfect, we continue to learn and our commitment to Diversity and Inclusion is a priority. Ultimately, our goal is to be diverse and inclusive at every level of our workforce. We are a welcoming team and encourage you to be yourself so that we can work together to make an impact.