Adult Community Mental Health Service Manager

Hertfordshire Partnership University NHS Foundation Trust; Welwyn Garden City; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading healthcare organization in Welwyn Garden City is seeking a dedicated Service Manager to join our leadership team. This role offers a unique opportunity to develop management skills while directly impacting community health and social care services. Responsibilities include overseeing service coordination, managing key relationships, and ensuring compliance with quality standards. Ideal candidates will have a relevant degree, professional qualifications, and extensive management experience in health or social care. Join us to make a real difference in people's lives.

Qualifications

• Proven success in managing change and development in health or social care.
• Significant management experience in relevant area.
• Ability to produce clear, written statistical and financial reports.

Responsibilities

• Assist the Service Line Lead in achieving service delivery.
• Ensure effective community care services.
• Manage relationships with health services and other organizations.

Skills

Change management

Quality improvement

Performance management

Communication skills

Analytical skills

Organizational skills

Leadership

Team coordination

Education

First or higher degree

Professional qualification in health or social care

Postgraduate qualification or management training

Job description

We're looking for a talented health or social care professional to join our leadership team in Welwyn Garden City Hertfordshire as Service Manager. The role will provide a genuine opportunity for you to develop your management skills and make a difference. You will work closely with the Service Line Lead and management teams to ensure the effective co-ordination and operational delivery of community health & social care services in HPFT. Particular key responsibilities include:

Responsibilities

• You will assist the Service Line Lead deliver a service taking account of the Trust’s transformation agenda and implementation of care pathways ensuring a cohesive, effective and seamless service is provided for service users.
• Ensure the effective delivery of community based care services working on a whole systems approach to achieve required levels of performance.
• Support management of relationships with primary care general practitioners, HCS, PCT and 3rd Sector organisations as required by the Service Line Lead, responsible for the provision of the quality care within a complex range of health and social care services that interface across HPFT and with other healthcare providers.
• Accountable for the effective operational management of all care pathways, requiring effective liaison and co-ordination with secondary care clinicians, managers, local politicians and primary care and other independent contractors for Community Services.
• Manage within the established frameworks and processes by which the Strategic Business Unit will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where team capacity issues present and manage the development and delivery of team health promotion and prevention, working closely with other agencies.
• Ensure compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance for their service.

Qualifications

• First or higher degree.
• Professional qualification in relevant area of health or social care.
• Postgraduate qualification or formal management training.
• Demonstrable success at managing change and development.
• Demonstrable success in quality improvement.
• Significant management experience in relevant area of health or social care.
• Demonstrable success in performance management and appraisal with multi-disciplinary staff group.
• Ability to organise and prioritise a complex workload.
• Ability to produce clear, written statistical and financial reports.
• Ability to communicate effectively at all levels of involvement including Service Users and Carers.
• Ability to influence and motivate staff to engage with and adopt change and deliver challenging targets.
• Ability to analyse critically financial performance and clinical data sets and present conclusions.
• Innovative thinker with ability to recognise underlying causes of and overcome barriers to change.
• You must have appropriate UK professional registration.

Visa and Sponsorship

Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - GOV.UK website. We would encourage all applicants to review the criteria carefully to understand their eligibility for sponsorship.

Trust Values and Awards

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission. Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying we were “blown away” by our people’s achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported through a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional.