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Housing Customer Care & Warranty Coordinator
Résumé du poste
A leading housing developer is seeking a Customer Care Administrator to join their team in the UK. This role focuses on delivering exceptional customer service to homeowners during their defect and warranty period. You will maintain customer records, coordinate remediation efforts, and ensure effective communication among all parties involved. The ideal candidate will have experience in Customer Care or Customer Service within the housing sector and demonstrate strong organizational skills. Competitive salary package and dynamic work environment offered.
Qualifications
- Experience in Customer Care or Customer Service in housebuilding or social housing.
- Ability to maintain high levels of customer satisfaction.
- Strong organisational and time-management skills.
Responsabilités
- Maintain and update plot files and customer records.
- Coordinate remedial works and liaise with contractors.
- Log communication and respond within agreed timescales.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.