Housing Customer Care & Warranty Coordinator

Fawkes and Reece; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing developer is seeking a Customer Care Administrator to join their team in the UK. This role focuses on delivering exceptional customer service to homeowners during their defect and warranty period. You will maintain customer records, coordinate remediation efforts, and ensure effective communication among all parties involved. The ideal candidate will have experience in Customer Care or Customer Service within the housing sector and demonstrate strong organizational skills. Competitive salary package and dynamic work environment offered.

Qualifications

• Experience in Customer Care or Customer Service in housebuilding or social housing.
• Ability to maintain high levels of customer satisfaction.
• Strong organisational and time-management skills.

Responsibilities

• Maintain and update plot files and customer records.
• Coordinate remedial works and liaise with contractors.
• Log communication and respond within agreed timescales.

Skills

Customer satisfaction

Organisational skills

Time-management skills

Proactive approach

IT skills

Job description

A leading housing developer is seeking a Customer Care Administrator to join their team in the UK. This role focuses on delivering exceptional customer service to homeowners during their defect and warranty period. You will maintain customer records, coordinate remediation efforts, and ensure effective communication among all parties involved. The ideal candidate will have experience in Customer Care or Customer Service within the housing sector and demonstrate strong organizational skills. Competitive salary package and dynamic work environment offered.