Assistant Customer Service jobs in United Kingdom

We are currently recruiting for a General Sales Manager to join the management team at our Toyota Dealership in Grantham. This is a full-time role, working an average of 5 days per week, Monday to Sunday, between 08:30 and 18:00, based on a 40-hour week. The rota includes one weekday off each week and every other weekend off.

We offer an excellent package including a company car and benefits, with an OTE of £75,000.

The successful individual will possess a positive, hands-on approach, with the ability to lead and motivate a developing sales team. You will be expected to achieve sales targets for new and used cars within operating and financial guidelines.

• Build trust, communicate effectively, and exceed customer expectations to ensure an industry-leading buying experience. Handle customer queries and complaints effectively.
• Support the sales team in daily operations such as customer contact, sales funnel management, deal building and closing, vehicle preparation, and maintaining stock levels.
• Drive the sales process and support the team in achieving KPIs for unit sales, profit per unit, finance penetration, and add-on products to meet sales and profit forecasts.
• Complete all paperwork accurately and provide reports on sales activities, ensuring accurate sales forecasts.
• Ensure the sales team collects all customer contact and vehicle data to maximize the quality of the customer database, adhering to FCA obligations.

• Potentially an existing sales manager, sales controller, or retail manager seeking new challenges or better rewards.
• Driven to push the department forward, achieving KPIs and brand standards.
• Proven track record of delivering outstanding results and customer satisfaction.
• Strong management and leadership skills, with a winning mentality and passion for the brand.
• Motor trade, automotive, or dealership experience is preferred but not essential; full training will be provided.

• 25 days holiday plus bank holidays
• Company pension
• Wellness programme
• Sick pay
• Group life insurance
• Staff discount on car servicing
• Discounts on retailers, restaurants, cinemas, and holidays through Listers Benefits
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer, and professional qualifications
• Free/on-site parking
• Company events

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand people. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and invite you to apply for a career in the motor trade, automotive, or car dealership sector. Join our Talent Bank to explore similar opportunities.