Zero Hour Reservations Assistant

Thermae Bath Spa; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK spa is seeking a Reservations Assistant to manage bookings and provide exceptional customer service. The role requires strong IT and organizational skills, along with a welcoming personality for customer interactions. Join the team for a unique opportunity in Bath, featuring numerous employee benefits including additional holiday and wellness programs.

Benefits

28 days holiday rising to 33

Career development opportunities

Health care cash plan

Monthly spa passes for you and guests

Financial wellbeing discounts

Qualifications

• Experience in a customer-facing role preferred.
• Ability to manage appointments efficiently.
• Friendly telephone demeanour with a focus on customer service.

Responsibilities

• Take new bookings for the spa and manage appointments.
• Provide a confident and welcoming communication to customers.
• Ensure customer satisfaction is prioritized.

Skills

Good IT skills

Organizational skills

Clear communication skills

Job description

Located in the heart of the world heritage city of Bath, Thermae Bath Spa is an award-winning day spa where you can bathe in natural thermal waters, as the Celts and Romans did over 2000 years ago. Facilities at the Spa include a spectacular open-air Rooftop Pool, indoor Minerva Bath, a new multi-sensory Wellness Suite, and the historic Cross Bath.

This is a fantastic opportunity to join us where we offer a genuinely unique experience in the UK for residents and visitors to Bath who can bathe in Britain’s only thermal water Spa.

The Role of a Reservations Assistant

As a Reservations Assistant, you will be responsible for taking new bookings for our extremely busy and popular spa and inputting and managing those appointments in our system.

You will be well organised and able to work at a fast pace. In addition, you will have good IT and administrative skills.

Your personality is key! You will be the first person our customers speak with when they contact the spa. It will come naturally to you to display a confident and welcoming telephone manner with clear communication skills ensuring the customer is always the top priority.

Shifts will vary and the hours of work are between 8.30am and 8.00pm, including weekends.

Our Top Ten Benefits

1. 28 days’ holiday rising to 33 with length of service. (Including bank holidays)
2. Recognition of positive contributions aligned with our company values
3. Investment into your career with our Apprentice programmes
4. Investment into your learning and development with the Digital Learning and courses
5. Financial wellbeing with lifestyle savings and discounts from over 1,200 retailers.
6. Interactive health and wellbeing platform
7. Health Care cash plan benefits package
8. Contributing to your future with the Pension scheme
9. £500 referral fee if you recommend someone to work for us
10. Complimentary passes to use the Thermae Bath Spa for you and three guests once a month

YTL Hotels

Thermae Bath Spa is one of six hotels and properties operated by YTL Hotels in the UK.

Every day, our stars craft inspired experiences to accomplish our culture of service excellence.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

If you feel this unique opportunity is for you and you would love to join and be a part of the YTL team, please apply now.