Service Advisor: Customer-Centric Auto Care & Upsell

Jago Consultants; Hertford Heath; On-site; GBP 26,000 - 29,000; Full time

Job summary

Jago Consultants' dealership in Stansted is seeking a motivated Service Advisor to join a warm, friendly team. You will welcome customers, book vehicles into the workshop and coordinate with technicians to keep cars running to schedule.

The role requires general customer service skills, a full driving licence and the ability to upsell. Benefits include a competitive base salary (£26,000–£29,000) with an OTE of around £34,000, and regular weekday hours with Saturdays on a rota.

Qualifications

• Experience in a customer-facing role and strong service orientation.
• Confident and professional communication with customers.
• Ability to meet deadlines and targets.
• Full driving licence is required.

Responsibilities

• Meet and greet customers in a friendly and courteous manner.
• Book vehicles into the workshop.
• Liaise with workshop to track progress and timing.
• Provide exceptional customer service, arrange onward travel, update customers during service, hand over vehicles after service.
• Maintain knowledge through manufacturer-led training and upsell when appropriate.
• Maintain housekeeping and orderly administration.

Skills

Customer service

Communication skills

Teamwork

Full driving licence

Job description

Jago Consultants' dealership in Stansted is seeking a motivated Service Advisor to join a warm, friendly team. You will welcome customers, book vehicles into the workshop and coordinate with technicians to keep cars running to schedule.

The role requires general customer service skills, a full driving licence and the ability to upsell. Benefits include a competitive base salary (£26,000–£29,000) with an OTE of around £34,000, and regular weekday hours with Saturdays on a rota.