Growth-Minded Service Advisor — Full Training & Perks

Jago Consultants; Chichester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted MOT and servicing

Manufacturer car purchase scheme

Job summary

Jago Consultants in Chichester is seeking a Service Advisor to join a dealership team. The role focuses on delivering excellent customer service, handling bookings, and coordinating with the workshop to ensure smooth operations. Training will be provided to develop dealership skills and product knowledge.

You will manage bookings, upsell services, and handle invoicing and payments, while maintaining high customer satisfaction standards in a busy service department.

Qualifications

• Previous experience in Customer Service is essential.
• Enthusiastic and passionate about the motor trade.
• A valid full UK driving licence.

Responsibilities

• Take service, repair and maintenance bookings via telephone, face to face and email contact.
• Process bookings through Kerridge IT system.
• Liaise with workshop team to ensure all is in place for each booked job.
• Keep customers informed throughout work in progress – upsell any additional work requirements.
• Present and upsell a range of approved products and services.
• Undertake all related administration (including invoicing), handing over cars, and taking payments.
• Ability to meet manufacturers customer satisfaction standards.

Skills

Customer service

Administrative skills

Communication

Tools

Kerridge system

Job description

Jago Consultants in Chichester is seeking a Service Advisor to join a dealership team. The role focuses on delivering excellent customer service, handling bookings, and coordinating with the workshop to ensure smooth operations. Training will be provided to develop dealership skills and product knowledge.

You will manage bookings, upsell services, and handle invoicing and payments, while maintaining high customer satisfaction standards in a busy service department.