Workshop & Service Coordinator

SMT GB; Huntingdon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company pension

Life assurance

Healthcare cash plan

Employee assistance programme

Training and development

Cycle to Work

Employee discounts

Employee referral programme

Job summary

SMT GB is seeking a proactive Workshop Coordinator to support day-to-day workshop operations in Duxford, Cambridgeshire. You will work closely with the Service Delivery Manager and engineering teams to manage jobs from creation to invoicing, schedule resources and maintain high standards of compliance and customer service.

This fast-paced role requires excellent communication, strong administrative skills and the ability to handle multiple priorities while delivering a best-in-class service

Qualifications

• Experience in workshop, service, maintenance or coordination role.
• Experience scheduling resources and managing service jobs from start to finish.
• Strong administration skills with attention to detail.
• Experience raising, updating and closing jobs or service cases.
• Customer-focused with confidence communicating with internal and external stakeholders.
• Good commercial awareness and understanding of labour, parts and job costing principles.
• Strong IT skills and proficiency with business systems and MS Office.
• Ability to prioritise workload, solve problems and work under pressure.
• Commitment to working safely and adhering to company processes.

Responsibilities

• Coordinate labour, materials and resources to ensure the efficient completion of workshop jobs.
• Schedule engineer resources and monitor workshop utilisation and efficiency.
• Manage cases from creation through to completion and invoicing, ensuring costs are accurate and fully justified.
• Maintain regular communication with customers, providing updates and ensuring a high level of customer satisfaction.
• Monitor job performance, response times, invoicing, and closure targets.
• Ensure purchase order processes are followed and job costs are controlled effectively.
• Support compliance activities, including SHEQ requirements, incident reporting, risk assessments, and safe systems of work.
• Support engineer development activities, and training compliance.
• Escalate technical, operational, or customer-related issues where appropriate to ensure timely resolution.

Skills

Workshop coordination

Resource scheduling

Service/Maintenance experience

Customer communication

IT & MS Office

Tools

MS Office

Job description

SMT GB is seeking a proactive Workshop Coordinator to support day-to-day workshop operations in Duxford, Cambridgeshire. You will work closely with the Service Delivery Manager and engineering teams to manage jobs from creation to invoicing, schedule resources and maintain high standards of compliance and customer service.

This fast-paced role requires excellent communication, strong administrative skills and the ability to handle multiple priorities while delivering a best-in-class service