Workshop Operations Coordinator

SMT.network; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company pension

Life assurance

Healthcare cash plan

Employee assistance programme

Training opportunities

Cycle to Work

Employee discounts

Referral programme

Job summary

SMT GB is seeking a proactive Workshop Coordinator to support the day-to-day operation of the workshop. You will work with the Service Delivery Manager and engineering teams to manage jobs from creation through invoicing, schedule resources, and ensure a best-in-class service experience.

The role requires excellent communication, strong admin skills, and the ability to coordinate multiple priorities while maintaining compliance, safety, and high levels of customer satisfaction.

Qualifications

• Experience in a workshop, service, maintenance, engineering support or coordination role.
• Experience scheduling resources, coordinating workloads or managing service jobs from start to finish.
• Strong administration skills with excellent attention to detail.
• Experience raising, updating and closing jobs, work orders or service cases.
• Customer-focused with the ability to communicate confidently with internal and external stakeholders.
• Good commercial awareness and an understanding of labour, parts and job costing principles.
• Strong IT skills, including experience using business systems and Microsoft Office applications.
• Ability to prioritise workload, solve problems and work effectively under pressure.
• Commitment to working safely and adhering to company processes and procedures.

Responsibilities

• Coordinate labour, materials, and resources to ensure the efficient completion of workshop jobs.
• Schedule engineer resources and monitor workshop utilisation and efficiency.
• Manage cases from creation through to completion and invoicing, ensuring costs are accurate and fully justified.
• Maintain regular communication with customers, providing updates and ensuring a high level of customer satisfaction.
• Monitor job performance, response times, invoicing, and closure targets.
• Ensure purchase order processes are followed and job costs are controlled effectively.
• Support compliance activities, including SHEQ requirements, incident reporting, risk assessments, and safe systems of work.
• Support engineer development activities, and training compliance.
• Escalate technical, operational, or customer-related issues where appropriate to ensure timely resolution.

Skills

Workshop experience

Coordination

Administration

IT skills

MS Office

Tools

Microsoft Office

Job description

SMT GB is seeking a proactive Workshop Coordinator to support the day-to-day operation of the workshop. You will work with the Service Delivery Manager and engineering teams to manage jobs from creation through invoicing, schedule resources, and ensure a best-in-class service experience.

The role requires excellent communication, strong admin skills, and the ability to coordinate multiple priorities while maintaining compliance, safety, and high levels of customer satisfaction.