Workshop Operations Lead

BRAYLEYS CARS LIMITED; Altrincham; On-site; GBP 32,000 - 42,000; Full time

Job summary

BRAYLEYS CARS LIMITED is seeking a Workshop Controller for its Nissan Franchise workshop in the North West region. The role focuses on planning, allocating, and controlling the workflow to maximise technician utilisation and customer satisfaction.

You will act as the hub between Service Advisors, Technicians, and Parts, ensuring jobs are scheduled efficiently, completed to OEM standards, and delivered on time. Strong organisational skills and motor trade experience are essential.

Qualifications

• Proven experience as Workshop Controller or similar in a franchised dealership.
• Strong understanding of workshop operations and productivity management.
• Ability to work under pressure, prioritise effectively and meet deadlines.
• Excellent communication and organisational skills across service, parts and management.
• Customer-focused mindset with high standards of quality and service.

Responsibilities

• Plan and allocate daily workshop workload across technicians to maximise efficiency.
• Monitor progress in real time and ensure Nissan/OEM quality standards.
• Liaise with Service Advisors and Parts to prioritise jobs and minimise downtime.
• Pre-time job cards, raise repair orders, and ensure accurate documentation.
• Support technicians with technical queries and diagnostic coordination.
• Drive right-first-time repairs and conduct quality checks before handover.
• Track key workshop KPIs and contribute to improvement plans.
• Ensure health, safety and policy compliance in the workshop.
• Identify training needs and coach the technician team.
• Contribute to continuous improvement initiatives.

Skills

Workshop planning

Team leadership

Prioritisation

Customer focus

Communication

Tools

Dealer Management System

Microsoft Office

Job description

BRAYLEYS CARS LIMITED is seeking a Workshop Controller for its Nissan Franchise workshop in the North West region. The role focuses on planning, allocating, and controlling the workflow to maximise technician utilisation and customer satisfaction.

You will act as the hub between Service Advisors, Technicians, and Parts, ensuring jobs are scheduled efficiently, completed to OEM standards, and delivered on time. Strong organisational skills and motor trade experience are essential.