Workshop Controller - Lead Auto Tech Team & EV Training

Arnold Clark; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

£35,000 – £45,000 DOE plus benefits

Performance-based bonus up to £9,000 (

Overtime paid at time and a half

33 days’ annual leave

EV accreditation training

Employee discounts

Private healthcare and sick pay

Maternity and paternity packages

Job summary

Arnold Clark is recruiting for a Workshop Controller at our Newcastle branch. You will work with the Service Manager to drive productivity and ensure first-time repairs meet high standards while maintaining a safe, clean workshop. The role suits an organised, quick-thinking person with motor industry experience aiming for a management track.

You will lead a team, schedule work, provide estimates, and ensure adherence to policies, delivering high customer satisfaction in a fast-paced environment.

Qualifications

• Relevant experience in the automotive industry, including workshop control or technician roles.
• High levels of organisation and accuracy.
• Strong IT skills and customer-facing communication ability.
• Ability to lead and motivate a team to hit targets and quality standards.
• Ability to generate additional work opportunities in a compliant manner.

Responsibilities

• Managing and coaching a team of technicians and apprentices to meet targets.
• Ensuring servicing work is done correctly, on time and with customer satisfaction.
• Complying with company, DVSA, health and safety and manufacturer policies.
• Collaborating with colleagues to deliver a seamless service for customers.
• Scheduling work considering targets, job complexity and parts availability.
• Providing estimates for servicing and repairs and setting timescales.
• Recording technician time and writing technical reports and recommendations.

Skills

Organization

Attention to detail

Strong IT skills

Interpersonal skills

Leadership by example

Customer communication

Education

Automotive industry experience

Tools

DVSA policies

Technical reporting

Job description

Arnold Clark is recruiting for a Workshop Controller at our Newcastle branch. You will work with the Service Manager to drive productivity and ensure first-time repairs meet high standards while maintaining a safe, clean workshop. The role suits an organised, quick-thinking person with motor industry experience aiming for a management track.

You will lead a team, schedule work, provide estimates, and ensure adherence to policies, delivering high customer satisfaction in a fast-paced environment.