Workshop Operations Lead — Team Coach & Service Excellence

Perfect Placement; Belfast City District; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Basic salary from £34,476 per year

OTE up to £40,000+

33 days annual leave

Pension scheme

Life assurance

Manufacturer training programmes

Staff discounts on servicing and parts

Cycle to work scheme

Job summary

Perfect Placement is assisting a franchised dealer in South Belfast to recruit an experienced Workshop Controller. You will lead a busy workshop, oversee workflow, and drive customer satisfaction while mentoring a team of technicians.

Key duties include monitoring performance, liaising with service reception, and ensuring warranty compliance. A competitive salary with good progression prospects is offered in a professional dealership environment.

Qualifications

• Previous experience as a Workshop Controller or Senior/Lead Technician.
• Strong organisational skills with the ability to manage workflow effectively.
• Confident in evaluating technician performance and motivating teams.
• Knowledge of warranty procedures and service processes.
• Excellent communication skills.
• Full UK driving licence.

Responsibilities

• Oversee the daily workflow of the workshop, allocating jobs efficiently.
• Monitor technician performance and ensure timely job completion.
• Liaise with the service reception team to manage bookings and customer updates.
• Ensure adherence to warranty and invoicing procedures.
• Deliver excellent customer service, handling any workshop-related issues promptly.
• Support, coach, and mentor the technician team to ensure high standards of work.
• Maintain quality control and workshop productivity.
• Keep customers informed during the repair process.

Job description

Perfect Placement is assisting a franchised dealer in South Belfast to recruit an experienced Workshop Controller. You will lead a busy workshop, oversee workflow, and drive customer satisfaction while mentoring a team of technicians.

Key duties include monitoring performance, liaising with service reception, and ensuring warranty compliance. A competitive salary with good progression prospects is offered in a professional dealership environment.