Lead Workshop Controller – Auto Aftersales

Lookers; St Helens; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Generous annual leave

Family leave

Eyecare vouchers

Smart Health

Job summary

Lookers in St Helens is seeking an experienced Workshop Controller to lead a team of Technicians and Apprentices, prioritise daily workloads, and drive top‑quality service. You will coordinate with the Aftersales department, support the Service Manager, and raise workshop efficiency while safeguarding customer satisfaction.

This role requires proactive problem solving, strong communication with manufacturers and internal teams, and a commitment to safety and OEM standards within a busy

Qualifications

• Experience supervising and motivating a team of technicians and apprentices.
• Ability to review and prioritise daily workshop workload.
• Proven focus on delivering high-quality service and customer satisfaction.

Responsibilities

• Oversee day-to-day running of the workshop and ensure targets are met.
• Support Service Manager and provide brand-specific training opportunities.
• Maintain high standards of customer satisfaction through quality checks.

Skills

Team leadership

Workload prioritisation

Customer service

Technical reporting

Scheduling

Cross-department collaboration

Job description

Lookers in St Helens is seeking an experienced Workshop Controller to lead a team of Technicians and Apprentices, prioritise daily workloads, and drive top‑quality service. You will coordinate with the Aftersales department, support the Service Manager, and raise workshop efficiency while safeguarding customer satisfaction.

This role requires proactive problem solving, strong communication with manufacturers and internal teams, and a commitment to safety and OEM standards within a busy