Workshop Controller

Perfect Placement; Belfast City District; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Basic salary from £34,476 per year

OTE up to £40,000+

33 days annual leave

Pension scheme

Life assurance

Manufacturer training programmes

Staff discounts on servicing and parts

Cycle to work scheme

Job summary

Perfect Placement is assisting a franchised dealer in South Belfast to recruit an experienced Workshop Controller. You will lead a busy workshop, oversee workflow, and drive customer satisfaction while mentoring a team of technicians.

Key duties include monitoring performance, liaising with service reception, and ensuring warranty compliance. A competitive salary with good progression prospects is offered in a professional dealership environment.

Qualifications

• Previous experience as a Workshop Controller or Senior/Lead Technician.
• Strong organisational skills with the ability to manage workflow effectively.
• Confident in evaluating technician performance and motivating teams.
• Knowledge of warranty procedures and service processes.
• Excellent communication skills.
• Full UK driving licence.

Responsibilities

• Oversee the daily workflow of the workshop, allocating jobs efficiently.
• Monitor technician performance and ensure timely job completion.
• Liaise with the service reception team to manage bookings and customer updates.
• Ensure adherence to warranty and invoicing procedures.
• Deliver excellent customer service, handling any workshop-related issues promptly.
• Support, coach, and mentor the technician team to ensure high standards of work.
• Maintain quality control and workshop productivity.
• Keep customers informed during the repair process.

Job description

Our client, a reputable franchised dealer in South Belfast, is seeking an experienced Workshop Controller to join their well-established aftersales team. This is an excellent opportunity for a skilled Workshop Controller or a senior technician/leader aiming to advance their career within a dynamic, professional environment. The successful individual will be responsible for managing workshop operations, ensuring high standards of work and customer satisfaction, and motivating the technician team.

Benefits

• Basic salary from £34,476 per year, dependent on experience
• OTE up to £40,000+
• 42.5 hours per week with fixed shifts
• 33 days annual leave, including bank holidays
• Pension scheme and life assurance
• Ongoing manufacturer training programmes
• Staff discounts on vehicle servicing and parts
• Cycle to work scheme

Duties of a Workshop Controller

• Oversee the daily workflow of the workshop, allocating jobs efficiently
• Monitor technician performance and ensure timely job completion
• Liaise with the service reception team to manage bookings and customer updates
• Ensure adherence to warranty and invoicing procedures
• Deliver excellent customer service, handling any workshop-related issues promptly
• Support, coach, and mentor the technician team to ensure high standards of work
• Maintain quality control and workshop productivity
• Keep customers informed during the repair process

Requirements of a Workshop Controller

• Previous experience as a Workshop Controller or Senior/Lead Technician
• Strong organisational skills with the ability to manage workflow effectively
• Confident in evaluating technician performance and motivating teams
• Knowledge of warranty procedures and service processes
• Excellent communication skills
• Ability to work efficiently under pressure
• Full UK driving licence

This Workshop Controller role offers a competitive salary package, excellent career development prospects, and the chance to work within a leading dealership group. The ideal individual will be proactive, organised, and driven to achieve operational excellence.