Workshop Controller: Lead Vehicle Service Workflow & KPIs

Listers Group; West of England; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

In-house qualifications

Free Parking

Company Events

Job summary

Listers Group in Bristol is looking for an experienced Workshop Controller to join our Toyota/Chery Dealership. This role involves managing the workflow of all jobs, ensuring productivity, and liaising between Service Advisors and Technicians.

Key responsibilities include managing technician performance to meet KPI targets, supporting the service department, and ensuring excellent customer experiences. We offer competitive perks including 25 days holiday, a company pension, and wellness

Qualifications

• Experience as a Workshop Controller, Foreman, or Trainee in a dealership.
• Strong management skills to lead a team of Technicians.
• Ability to manage workflow according to brand standards.

Responsibilities

• Manage workshop workflow to ensure productivity.
• Ensure timely completion of all work.
• Conduct regular process reviews with management.

Skills

Team management

Customer experience focus

Workflow management

KPI achievement

Process adherence

Tools

Workshop management tools

Job description

Listers Group in Bristol is looking for an experienced Workshop Controller to join our Toyota/Chery Dealership. This role involves managing the workflow of all jobs, ensuring productivity, and liaising between Service Advisors and Technicians.

Key responsibilities include managing technician performance to meet KPI targets, supporting the service department, and ensuring excellent customer experiences. We offer competitive perks including 25 days holiday, a company pension, and wellness