Workshop Controller

BRAYLEYS CARS LIMITED; Altrincham; On-site; GBP 32,000 - 42,000; Full time

Job summary

BRAYLEYS CARS LIMITED is seeking a Workshop Controller for its Nissan Franchise workshop in the North West region. The role focuses on planning, allocating, and controlling the workflow to maximise technician utilisation and customer satisfaction.

You will act as the hub between Service Advisors, Technicians, and Parts, ensuring jobs are scheduled efficiently, completed to OEM standards, and delivered on time. Strong organisational skills and motor trade experience are essential.

Qualifications

• Proven experience as Workshop Controller or similar in a franchised dealership.
• Strong understanding of workshop operations and productivity management.
• Ability to work under pressure, prioritise effectively and meet deadlines.
• Excellent communication and organisational skills across service, parts and management.
• Customer-focused mindset with high standards of quality and service.

Responsibilities

• Plan and allocate daily workshop workload across technicians to maximise efficiency.
• Monitor progress in real time and ensure Nissan/OEM quality standards.
• Liaise with Service Advisors and Parts to prioritise jobs and minimise downtime.
• Pre-time job cards, raise repair orders, and ensure accurate documentation.
• Support technicians with technical queries and diagnostic coordination.
• Drive right-first-time repairs and conduct quality checks before handover.
• Track key workshop KPIs and contribute to improvement plans.
• Ensure health, safety and policy compliance in the workshop.
• Identify training needs and coach the technician team.
• Contribute to continuous improvement initiatives.

Skills

Workshop planning

Team leadership

Prioritisation

Customer focus

Communication

Tools

Dealer Management System

Microsoft Office

Job description

We have a fantastic opportunity to join an award winning team

BRAYLEYS CARS LIMITED is a prominent automotive business in the United Kingdom. As a trusted name in the industry, the company is dedicated to delivering exceptional service and high-quality vehicles to its customers. With a strong commitment to innovation and customer satisfaction, BRAYLEYS CARS LIMITED has forged a reputation for excellence. Their team takes pride in fostering a professional and dynamic work environment.

This is a full-time, on-site role for a Workshop Controller based in the North West Region of our Nissan Franchise.

The Workshop Controller will be responsible for planning, allocating, and controlling the flow of work through the workshop to maximise technician utilisation, productivity, and quality while supporting outstanding customer satisfaction. You will act as the operational hub between Service Advisors, Technicians, and Parts, ensuring jobs are scheduled efficiently, completed to OEM standards, and delivered on time.

ou will play a key role in driving workshop efficiency, supporting the Aftersales Manager in hitting KPIs, and developing a high-performing technician team. The successful candidate will combine strong organisational skills with hands-on motor trade experience to keep the workshop running smoothly and profitably.

Key Responsibilities

• Plan and allocate daily workshop workload across technicians to maximise sold hours, efficiency, and utilisation
• Monitor workshop progress in real time, ensuring jobs are completed to schedule and to Nissan/OEM quality standards
• Liaise closely with Service Advisors and Parts to prioritise jobs, manage customer expectations, and minimise vehicle downtime
• Pre-time job cards, raise repair orders, and ensure accurate documentation and job costing
• Support technicians with technical queries, diagnostics coordination, and access to correct repair methods and information
• Drive right-first-time repairs and quality control checks before vehicle handover
• Track and report key workshop KPIs (efficiency, productivity, utilisation, CSI) and support action plans to improve performance
• Ensure compliance with health & safety, DVSA, manufacturer, and company policies within the workshop
• Identify training and development needs within the technician team and support coaching in line with business objectives
• Contribute to continuous improvement initiatives to enhance workflow, reduce waste, and improve customer experience

Qualifications

• Proven experience as a Workshop Controller, Senior Technician, or similar within a franchised dealership environment
• Strong understanding of workshop operations, job allocation, and productivity management
• Demonstrated ability to work under pressure, prioritise effectively, and meet tight deadlines
• Excellent communication and organisational skills, with the ability to coordinate across Service, Parts, and Management
• Customer-focused mindset with a commitment to high standards of quality and service
• Full UK driving licence and solid knowledge of the local automotive market are advantageous
• Experience with dealer management systems and Microsoft Office is desirable

Why Join Us?

• Be part of a reputable and growing automotive group with a strong Nissan franchise presence.
• Opportunity to play a pivotal role in a high-volume, performance-driven workshop
• Supportive, professional environment with clear pathways for development and progression
• Real opportunity to impact customer experience, workshop efficiency, and business success