Workshop Controller

Perfect Placement; Dinas Powys; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Personal company car

Enhanced annual leave up to 25 days +

Bank holidays

Staff purchase discounts on parts,serv

Manufacturer-accredited training

Pension scheme

Staff events (bi-annual)

Long-term career progression

Job summary

Perfect Placement are recruiting on behalf of a reputable, multi-franchise car dealership in Cardiff for the role of Workshop Controller. The successful candidate will oversee a busy 11-ramp workshop, drive efficiency, and maintain service standards.

With a competitive salary of up to £36,000 base and uncapped £50,000 OTE, plus a company car, enhanced leave, pension and ongoing manufacturer training, this is a long-term career move within a respected dealership group.

Qualifications

• Must have 3+ years managing a busy automotive workshop.
• Franchise dealership experience preferred.
• Strong leadership and communication skills.
• Proficient IT and workshop management systems.
• Valid UK driving licence and commuting to Cardiff.

Responsibilities

• Oversee daily workshop operations for an 11-ramp workshop.
• Liaise with Aftersales Manager to optimise processes.
• Communicate with customers to understand requirements.
• Monitor efficiency to meet KPIs.
• Allocate work based on skills and capacity.
• Identify training needs and support team development.
• Coordinate between workshop and service reception on progress.
• Maintain workshop standards per brand/service guidelines.
• Ensure customer satisfaction and service quality.

Skills

Leadership

Team management

Communication

IT skills

Workshop software

Driving licence

Tools

Workshop software

Job description

We are recruiting on behalf of a reputable, multi-franchise approved car dealership in Cardiff for the position of workshop controller. This is an excellent opportunity for an experienced professional to join a long-standing business with over 60 years of operation, offering a competitive salary package and substantial career development prospects.

Benefits of the Workshop Controller

• Up to £36,000 basic salary, dependent on experience
• Uncapped on-target earnings of £50,000 through hours sold and quality-based bonus schemes
• Personal company car
• Enhanced annual leave entitlement increasing with service, up to 25 days plus bank holidays
• Staff purchase discounts on parts, servicing, and labour
• Access to manufacturer-accredited training, with a goal for all new starters to qualify as Service Technicians within 12 months
• Workplace pension scheme
• Expenses-paid bi-annual staff events, including summer and Christmas parties
• Long-term career progression within a reputable dealership group

Duties of the Workshop Controller

• Oversee daily workshop operations for a team servicing an 11-ramp workshop
• Liaise with the Aftersales Manager to optimise workshop processes
• Communicate effectively with customers to understand and relay their requirements
• Monitor workshop and individual efficiency to meet key performance indicators
• Manage the allocation of work based on team skills and capacity
• Identify training needs and support team development as theWorkshop Controller
• Coordinate between workshop and service reception on vehicle progress
• Maintain workshop standards according to HSO requirements and brand service standards
• Guarantee adherence to customer satisfaction standards and service quality expectations

Requirements of the Workshop Controller

• Proven success in managing a busy automotive workshop for at least three years, ideally within a franchise-approved dealership
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Results-driven with a focus on quality and reliability
• Proficient in IT and workshop management systems
• Valid UK driving licence with minimal points
• Reside in or within a reasonable commute to Cardiff