Workshop Manager – Drive Service Excellence & Leadership

Listers; Royal Leamington Spa; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts

Long service incentives

Staff referral scheme

In-house qualifications

Company Events

Job summary

Listers Volkswagen Stratford-upon-Avon seeks a Workshop Manager to lead a busy workshop for VW Passenger Cars and Commercial Vehicles, coordinating internal retail and fleet work and liaising with a Battery Competency Centre. Hours are 08:00–17:00, Monday to Friday, + one in three Saturdays 8:00–12:30; basic salary up to £45,000 with OTE up to £48,000 plus benefits.

You will manage workflow, lead Technicians, support the Aftersales department, ensure KPI targets are met, and drive process

Qualifications

• Experience in a dealership workshop role such as trainee workshop controller, experienced workshop foreman or experienced workshop controller.
• Confidence, resilience, drive, energy and talent are key in this role.
• Ability to work with the Aftersales Manager and other managers to drive the department forward.

Responsibilities

• Managing the workflow of all jobs to brand standard with effective workshop loading.
• Manage a team of Technicians ensuring workflow through the workshop is efficient and effective.
• Provide focused assistance to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process and Technician reviews with your Aftersales Manager to identify issues and action improvements.
• Manage the performance of the workshop to ensure KPI targets are achieved.
• Plan workshop/resource requirements to fulfil work.
• Support the service department with complex jobs and ensure customer sign-off prior to work.
• Oversee handover of complex or contentious jobs to secure customer buy-in.
• Ensure workshop equipment, calibrations and stock checks are conducted when required.
• Maintain an effective quality control process to drive customer trust and satisfaction.

Skills

Dealership workshop experience

Workshop management

Aftersales coordination

Job description

Listers Volkswagen Stratford-upon-Avon seeks a Workshop Manager to lead a busy workshop for VW Passenger Cars and Commercial Vehicles, coordinating internal retail and fleet work and liaising with a Battery Competency Centre. Hours are 08:00–17:00, Monday to Friday, + one in three Saturdays 8:00–12:30; basic salary up to £45,000 with OTE up to £48,000 plus benefits.

You will manage workflow, lead Technicians, support the Aftersales department, ensure KPI targets are met, and drive process