Workshop Manager

Listers Group; Stratford-upon-Avon; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Job summary

Listers Group, Stratford-upon-Avon, is seeking a Workshop Manager to lead a busy Volkswagen workshop. The role covers Volkswagen Passenger Cars, Commercial Vehicles, and a large internal fleet operation, including a Battery Competency Centre.

You will oversee equipment calibrations, health and safety, technician reviews and audit preparations, coordinating with the Aftersales team to maintain high customer satisfaction and efficiency.

Qualifications

• Previous work in a dealership environment as Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller.
• Unlimited confidence, resilience, drive, energy and talent are key for success.
• Well-presented with a desire and attitude to drive the Aftersales Department forward with the Aftersales Manager, Assistant Service Manager and Parts Manager.

Responsibilities

• Manage the workflow of all jobs to brand standard with effective workshop loading.
• Lead a team of Technicians to ensure efficient workshop throughput.
• Support service department to ensure an excellent customer experience.
• Ensure processes are adhered to and conduct regular technician reviews.
• Manage workshop KPI targets and resource planning to fulfill work requirements.
• Oversee handover of complex or contentious jobs with customers for agreement.

Skills

Dealership experience

Job description

Job Introduction

An excellent opportunity has arisen for a Workshop Manager to join our Volkswagen Dealership in Stratford-upon-Avon. Hours of work are 08:00 - 17:00, Monday to Fridays and one in 3 Saturdays 8:00 - 12:30. Basic Salary up to £45,000 with OTE up to £48,000 plus benefits. The Workshop Manager will focus on managing a busy workshop, including Volkswagen Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation. This role also involves liaising with a second workshop including a Battery Competency Centre. Responsibility for all aspects of back of house work including, but not limited to, overseeing equipment calibrations, health and safety, technician reviews, workshop meetings, and Annual Franchise Audit preparation.

What we're looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
• Unlimited confidence, resilience, drive, energy and talent are key in this role.
• A well-presented individual with a desire, character and attitude to succeed to work along side the Aftersales Manager, Assistant Service Manager and Parts Manager to drive the Aftersales Department forward.

Description

• Managing the workflow of all jobs to brand standard with effective workshop loading.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused assistance to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process and Technician reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
• Ensure workshop equipment, calibrations and consumable stock checks are conducted when required.
• Manage an effective quality control process to drive customer trust and satisfaction.

What We Offer

• 33 days holiday including bank holidays
• Extra Annual Leave for Long Service
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then If you are looking for similar motor trade jobs you can also join our Talent Bank.