Workshop Manager

Listers Group Limited; Stratford-upon-Avon; On-site; GBP 27,000 - 45,000; Full time

Benefits offered by this job

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on retail

Long service and loyalty incentives

Company Events

Job summary

Listers Volkswagen Stratford-upon-Avon is seeking a Workshop Manager to lead a busy workshop across VW Passenger Cars, Commercial Vehicles and fleet operations. You will oversee workflow, supervise Technicians and coordinate with a second workshop (Battery Competency Centre) to maintain brand standards.

The ideal candidate has dealership supervisory experience, a strong focus on processes, KPI achievement and delivering an outstanding customer experience, with hours 08:00–17:00 and some

Qualifications

• This role would ideally suit someone who has previously worked within a dealership in a supervisory capacity (e.g., Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller).
• Experience delivering high-quality service in a busy workshop environment.

Responsibilities

• Manage the workflow of all jobs to brand standard with effective workshop loading.
• Lead a team of Technicians and ensure efficient workshop throughput.
• Provide focused assistance to the service department to ensure an excellent customer experience.
• Ensure processes are consistently followed and aligned with franchise expectations.
• Conduct regular process and Technician reviews with the Aftersales Manager to address issues and drive improvement.
• Manage workshop KPI targets and resource planning to meet demand.
• Support the department with specifications and coding of non-standard, complex jobs with customer approval.

Job description

Job Role Aftersales, Service, Parts & Workshop Dealership VW Stratford-upon-Avon Employment type Full-time Ref 33373 Salary Basic Salary up to £45,000 with OTE up to £48,000 plus benefits. Contract type Permanent Workplace type On-site Brand Find out more about Listers Volkswagen

An excellent opportunity has arisen for a Workshop Manager to join our Volkswagen Dealership in Stratford-upon-Avon. Hours of work are 08:00 - 17:00, Monday to Fridays and one in 3 Saturdays 8:00 - 12:30.

Basic Salary up to £45,000 with OTE up to £48,000 plus benefits.

The Workshop Manager will focus on managing a busy workshop, including Volkswagen Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation. This role also involves liaising with a second workshop including a Battery Competency Centre. Responsibility for all aspects of back of house work including, but not limited to, overseeing equipment calibrations, health and safety, technician reviews, workshop meetings, and Annual Franchise Audit preparation.

What we’re looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.

Unlimited confidence, resilience, drive, energy and talent are key in this role.

A well-presented individual with a desire, character and attitude to succeed to work along side the Aftersales Manager, Assistant Service Manager and Parts Manager to drive the Aftersales Department forward.

Description

Managing the workflow of all jobs to brand standard with effective workshop loading.

• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.

Provide focused assistance to the service department team, to ensure an excellent customer experience.

• Ensure processes are always adhered to.

Conduct regular process and Technician reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.

• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.

Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)

Ensure workshop equipment, calibrations and consumable stock checks are conducted when required.

Manage an effective quality control process to drive customer trust and satisfaction.

What we offer

• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then