Workshop Manager - Auto Service & KPI Leader

Listers Group Ltd; Snitterfield CP; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional

Company Events

Job summary

Listers Group Ltd in Stratford-upon-Avon is seeking a Workshop Manager to lead a busy VW workshop and Battery Competency Centre. Hours are 08:00–17:00, Monday to Friday, with one in three Saturdays 08:00–12:30. Basic salary up to £45,000 with OTE up to £48,000 plus benefits.

You will manage technicians, uphold brand standards, health and safety, and drive customer satisfaction within a busy dealership environment.

Qualifications

• Experience in a dealership setting preferred, e.g. Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller.
• Confident, resilient, energetic and motivated to progress within Aftersales.
• Professional presentation and collaborative approach with Aftersales Manager, Assistant Service Manager and Parts Manager.

Responsibilities

• Manage workflow of all jobs to brand standard with effective workshop loading.
• Lead a team of Technicians to ensure efficient and quality output.
• Provide support to service department to ensure excellent customer experience.
• Ensure processes adhere to standards and drive KPI targets.
• Conduct regular reviews with Aftersales Manager to address issues and drive actions.
• Plan and manage workshop resources to meet workload.
• Oversee handover of complex or high-value jobs and ensure customer agreement.
• Maintain equipment, calibrations and stock checks as required.
• Support service department with complex job specifications and approval with customers.

Skills

Workshop management

Team leadership

Customer service focus

Health and safety

Job description

Listers Group Ltd in Stratford-upon-Avon is seeking a Workshop Manager to lead a busy VW workshop and Battery Competency Centre. Hours are 08:00–17:00, Monday to Friday, with one in three Saturdays 08:00–12:30. Basic salary up to £45,000 with OTE up to £48,000 plus benefits.

You will manage technicians, uphold brand standards, health and safety, and drive customer satisfaction within a busy dealership environment.