Workshop Manager

Listers; Royal Leamington Spa; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits discounts

Long service incentives

Staff referral scheme

In-house qualifications

Company Events

Job summary

Listers Volkswagen Stratford-upon-Avon seeks a Workshop Manager to lead a busy workshop for VW Passenger Cars and Commercial Vehicles, coordinating internal retail and fleet work and liaising with a Battery Competency Centre. Hours are 08:00–17:00, Monday to Friday, + one in three Saturdays 8:00–12:30; basic salary up to £45,000 with OTE up to £48,000 plus benefits.

You will manage workflow, lead Technicians, support the Aftersales department, ensure KPI targets are met, and drive process

Qualifications

• Experience in a dealership workshop role such as trainee workshop controller, experienced workshop foreman or experienced workshop controller.
• Confidence, resilience, drive, energy and talent are key in this role.
• Ability to work with the Aftersales Manager and other managers to drive the department forward.

Responsibilities

• Managing the workflow of all jobs to brand standard with effective workshop loading.
• Manage a team of Technicians ensuring workflow through the workshop is efficient and effective.
• Provide focused assistance to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process and Technician reviews with your Aftersales Manager to identify issues and action improvements.
• Manage the performance of the workshop to ensure KPI targets are achieved.
• Plan workshop/resource requirements to fulfil work.
• Support the service department with complex jobs and ensure customer sign-off prior to work.
• Oversee handover of complex or contentious jobs to secure customer buy-in.
• Ensure workshop equipment, calibrations and stock checks are conducted when required.
• Maintain an effective quality control process to drive customer trust and satisfaction.

Skills

Dealership workshop experience

Workshop management

Aftersales coordination

Job description

Job Introduction

An excellent opportunity has arisen for a Workshop Manager to join our Volkswagen Dealership in Stratford-upon-Avon. Hours of work are 08:00 - 17:00, Monday to Fridays and one in 3 Saturdays 8:00 - 12:30.

Basic Salary up to £45,000 with OTE up to £48,000 plus benefits.

The Workshop Manager will focus on managing a busy workshop, including Volkswagen Passenger Cars, Commercial Vehicles, and a large internal retail and fleet operation. This role also involves liaising with a second workshop including a Battery Competency Centre. Responsibility for all aspects of back of house work including, but not limited to, overseeing equipment calibrations, health and safety, technician reviews, workshop meetings, and Annual Franchise Audit preparation.

What we're looking for:

• This role would ideally suit someone who has previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
• Unlimited confidence, resilience, drive, energy and talent are key in this role.
• A well-presented individual with a desire, character and attitude to succeed to work along side the Aftersales Manager, Assistant Service Manager and Parts Manager to drive the Aftersales Department forward.

Description

• Managing the workflow of all jobs to brand standard with effective workshop loading.
• Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
• Provide focused assistance to the service department team, to ensure an excellent customer experience.
• Ensure processes are always adhered to.
• Conduct regular process and Technician reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify.
• Manage the performance of the workshop to ensure that KPI targets are achieved.
• Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
• Support the department team as required and ensure that all work is completed on time.
• Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
• Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.)
• Ensure workshop equipment, calibrations and consumable stock checks are conducted when required.
• Manage an effective quality control process to drive customer trust and satisfaction.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then.