Workshop Manager - Auto Service Operations Leader

Listers Group; Stratford-upon-Avon; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

33 days holiday including bank holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Job summary

Listers Group, Stratford-upon-Avon, is seeking a Workshop Manager to lead a busy Volkswagen workshop. The role covers Volkswagen Passenger Cars, Commercial Vehicles, and a large internal fleet operation, including a Battery Competency Centre.

You will oversee equipment calibrations, health and safety, technician reviews and audit preparations, coordinating with the Aftersales team to maintain high customer satisfaction and efficiency.

Qualifications

• Previous work in a dealership environment as Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller.
• Unlimited confidence, resilience, drive, energy and talent are key for success.
• Well-presented with a desire and attitude to drive the Aftersales Department forward with the Aftersales Manager, Assistant Service Manager and Parts Manager.

Responsibilities

• Manage the workflow of all jobs to brand standard with effective workshop loading.
• Lead a team of Technicians to ensure efficient workshop throughput.
• Support service department to ensure an excellent customer experience.
• Ensure processes are adhered to and conduct regular technician reviews.
• Manage workshop KPI targets and resource planning to fulfill work requirements.
• Oversee handover of complex or contentious jobs with customers for agreement.

Skills

Dealership experience

Job description

Listers Group, Stratford-upon-Avon, is seeking a Workshop Manager to lead a busy Volkswagen workshop. The role covers Volkswagen Passenger Cars, Commercial Vehicles, and a large internal fleet operation, including a Battery Competency Centre.

You will oversee equipment calibrations, health and safety, technician reviews and audit preparations, coordinating with the Aftersales team to maintain high customer satisfaction and efficiency.