Workshop Controller & Warranty Lead

Perfect Placement; Dunstable; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Company car scheme

Pension scheme

22 days holiday + BH

Birthday off after probation

Weekdays only

Manufacturer training

Career progression

Job summary

Perfect Placement is seeking a Workshop Controller/Warranty Administrator in Dunstable, Bedfordshire. The role balances workshop control with warranty administration to support a busy service department.

You will assign work, supervise technicians, monitor operations, and handle warranty claims and payments, ensuring high standards and customer satisfaction. This is a Monday–Friday, no-weekend position with training and progression opportunities.

Qualifications

• Previous experience as a Workshop Controller, Workshop Foreman, or similar role.
• Proven experience supervising or managing technicians.
• Strong understanding of vehicle repairs, workshop processes, and warranty procedures.
• Excellent organisational and communication skills.
• Ability to work efficiently under pressure and manage multiple priorities.
• Good IT literacy with keen attention to detail.
• Knowledge of warranty administration preferred but not essential.

Responsibilities

• Assigning work to technicians based on skills, workload, and deadlines.
• Leading and supporting a team of technicians to ensure high standards and productivity.
• Monitoring workshop operations and ensuring timely completion of jobs.
• Checking and authorising job cards and technician write-ups.
• Costing additional repairs and supporting upselling initiatives.
• Performing vehicle health checks and quality assurance.
• Communicating effectively with customers and Service Advisors.
• Processing warranty claims accurately and efficiently.
• Managing warranty payments, credit notes, and schedules to ensure compliance.

Skills

Workshop supervision

Warranty administration

Team leadership

Customer communication

IT literacy

Tools

Warranty software

MS Office

Job description

Perfect Placement is seeking a Workshop Controller/Warranty Administrator in Dunstable, Bedfordshire. The role balances workshop control with warranty administration to support a busy service department.

You will assign work, supervise technicians, monitor operations, and handle warranty claims and payments, ensuring high standards and customer satisfaction. This is a Monday–Friday, no-weekend position with training and progression opportunities.