Assistant Workshop Controller

Perfect Placement; Melton Mowbray; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Manufacturer training programmes

Career progression within Aftersales

Supportive and professional working环境

Varied role: warranty administration,

Saturday shift (1 in 3) and 8:00–18:00

Job summary

Perfect Placement is seeking an experienced Warranty Administrator / Assistant Workshop Controller to join our client's busy Aftersales team in Melton Mowbray. The role focuses on warranty administration, processing claims accurately and to deadlines, and supporting workshop operations.

You will manage manufacturer warranty claims, maintain detailed records, and assist with service desk tasks. A stable, career-focused position offering a basic salary of £31,000 with OTE around £35,000 and clear

Qualifications

• Experience in a franchised motor dealership or automotive workshop.
• Proven track record in warranty administration and familiarity with manufacturer processes.
• Understanding of workshop operations and technician workflow.
• Strong organisational skills and attention to detail.
• Proficiency in dealer management and manufacturer software systems.
• Excellent communication across technical and non-technical teams.
• Ability to manage a dynamic workload with a proactive approach.
• Commercial awareness and problem-solving capabilities.

Responsibilities

• Manage and submit warranty claims accurately within designated timescales.
• Monitor workshop productivity and technician workloads to optimise efficiency.
• Allocate work to Technicians based on skill and availability.
• Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress.
• Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly.
• Investigate rejected or queried warranty claims and manage resolutions.
• Process warranty credits and recover legitimate warranty income.
• Maintain detailed warranty records to ensure compliance with manufacturer standards.
• Support Service Advisors with vehicle updates and customer inquiries.
• Assist with technical escalations, return-to-workshop vehicles, and repeat repairs.
• Promote high standards of workshop organisation, efficiency, and customer service.

Skills

Warranty administration

Organisational skills

Communication

Dealer management software

Workshop operations

Workload management

Tools

Dealer Management Software

Manufacturer Software

Job description

Our client is seeking an experienced Warranty Administrator /Assistant Workshop Controller to join their busy Aftersales team in Melton Mowbray. This is a pivotal role, with a strong focus on warranty administration, ensuring claims are processed accurately and within deadlines. The successful Warranty Administrator /Assistant Workshop Controller will be responsible for managing manufacturer warranty claims, maintaining detailed records, and supporting workshop operations. This role offers an excellent opportunity to specialise within warranty administration while developing broader workshop control skills.

The Warranty Administrator / Assistant Workshop Controller position provides a competitive basic salary of £31,000, with an OTE of approximately £35,000.

Benefits

• Manufacturer and dealership-specific training programmes
• Opportunities for career progression within the Aftersales department
• Supportive and professional working environment
• Varied role covering warranty administration, workshop control, and Service support
• Monday to Friday, 8:00am-6:00pm, with 1 in 3 Saturdays
• Continuous development to enhance technical and administrative skills

Duties

• Manage and submit warranty claims accurately within designated timescales
• Monitor workshop productivity and technician workloads to optimise efficiency
• Allocate work to Technicians based on skill and availability
• Liaise with Technicians, Service Advisors, and Parts Departments regarding job progress
• Ensure technician job cards, diagnostic reports, and supporting documentation are completed correctly
• Investigate rejected or queried warranty claims and manage resolutions
• Process warranty credits and recover legitimate warranty income
• Maintain detailed warranty records to ensure compliance with manufacturer standards
• Support Service Advisors with vehicle updates and customer inquiries
• Assist with technical escalations, return-to-workshop vehicles, and repeat repairs
• Promote high standards of workshop organisation, efficiency, and customer service

Requirements

• Prior experience within a franchised motor dealership or automotive workshop
• Proven track record in warranty administration and familiarity with manufacturer processes
• Good understanding of workshop operations and technician workflow
• Strong organisational skills and attention to detail
• Proficiency in dealer management and manufacturer software systems
• Excellent communication skills across technical and non-technical teams
• Ability to manage a dynamic and busy workload
• Positive, team-oriented, and proactive approach
• Commercial awareness and problem-solving capabilities

This Warranty Administrator /Assistant Workshop Controller position is ideal for a motivated professional seeking a challenging and rewarding role in the automotive sector.