Senior Workshop Controller – Automotive Service Lead

Perfect Placement; Chelmsford; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Career progression opportunities

Training and development programmes

Friendly team environment

1 in 3 Saturday rota

Competitive salary

Job summary

Perfect Placement is representing an established automotive dealer in Chelmsford seeking an experienced Workshop Controller to oversee the busy service department. The role focuses on coordinating daily workshop tasks, allocating work to technicians, and ensuring timely, quality repairs and customer updates.

You will liaise with the Aftersales Manager, support parts and health & safety processes, and drive continuous improvements within a reputable dealer group.

Qualifications

• Strong understanding of vehicle servicing, diagnostics, and repairs.
• Excellent organisational and time-management abilities.
• Effective communication with colleagues and customers.
• Capable of prioritising multiple tasks in a fast-paced environment.
• High level of attention to detail and commitment to quality standards.

Responsibilities

• Coordinate daily workshop activities to ensure efficient vehicle processing.
• Allocate work to technicians based on skills, experience, and workload.
• Monitor progress of repairs and services to ensure deadlines are met.
• Liaise with the Aftersales Manager regarding workshop capacity and operational issues.
• Communicate regularly with customers, providing updates and managing expectations.
• Oversee job card administration and workshop documentation for accuracy.
• Ensure all work is completed to quality standards before vehicle release.
• Collaborate with the Parts Department to maintain necessary parts and resources.
• Support health and safety procedures within the workshop environment.
• Monitor technician productivity and support continuous process improvements.
• Assist the Aftersales Manager in maintaining an organised, efficient, and customer-focused workshop.

Skills

Organisational skills

Time-management

Communication skills

Prioritisation

Attention to detail

IT skills

Full UK driving licence

Job description

Perfect Placement is representing an established automotive dealer in Chelmsford seeking an experienced Workshop Controller to oversee the busy service department. The role focuses on coordinating daily workshop tasks, allocating work to technicians, and ensuring timely, quality repairs and customer updates.

You will liaise with the Aftersales Manager, support parts and health & safety processes, and drive continuous improvements within a reputable dealer group.