Workshop Controller

Perfect Placement; Essex; On-site; GBP 38,000 - 55,000; Full time

Job summary

Perfect Placement in Southend, Essex, is seeking an experienced Workshop Controller to lead a sizable team of technicians in a busy automotive dealership. The role emphasizes efficient workflow, clear communication with service staff, and delivering high levels of customer satisfaction.

The successful candidate will show strong leadership, organizational skills, and a solid automotive knowledge base, ensuring safety and quality across daily operations.

Qualifications

• Proven experience as a Workshop Controller or in a supervisory role within a dealership or automotive workshop.
• Strong leadership and team management skills.
• Automotive technical knowledge and understanding of workshop processes.

Responsibilities

• Oversee a team of 19 technicians, ensuring efficient workflow and productivity.
• Manage workshop operations to deliver high levels of customer satisfaction.
• Organise daily work schedules and allocate tasks to technicians.
• Ensure workshop targets and KPIs are achieved or exceeded.
• Liaise with reception and service advisors to provide accurate customer updates and technical explanations.
• Maintain high standards of workshop organisation, safety, and quality.

Skills

Leadership

Team management

Organisational skills

Communication

Job description

We are seeking a qualified and experienced Workshop Controller to join our reputable client's established dealership in Southend, Essex. This is an excellent opportunity for a dedicated professional seeking to lead a team within a dynamic automotive environment. The Workshop Controller role offers the chance to enhance your career while working with a well-respected organisation that values commitment and professionalism.

Benefits of the Workshop Controller:

• Competitive basic salary of £38,000 per annum
• OTE of up to £55,000 with achievable performance bonuses
• Monday to Friday working hours, 8:00 am to 6:00 pm
• Saturdays on a 1-in-3 rota, 8:30 am to 1:00 pm
• Supportive team environment focused on development
• Opportunity to make a significant impact within the dealershipDuties of the Workshop Controller:

Duties of the Workshop Controller:

• Oversee a team of 19 technicians, ensuring efficient workflow and productivity
• Manage workshop operations to deliver high levels of customer satisfaction
• Organise daily work schedules and allocate tasks to technicians
• Ensure workshop targets and KPIs are achieved or exceeded
• Liaise with reception and service advisors to provide accurate customer updates and technical explanations
• Maintain high standards of workshop organisation, safety, and quality

Requirements of the Workshop Controller:

• Proven experience as a Workshop Controller or in a similar supervisory role within a dealership or automotive workshop
• Strong leadership and team management skills
• Excellent organisational and communication skills
• Automotive technical knowledge and understanding of workshop processes
• Ability to work effectively under pressure and meet deadlines

This is a vital role within a reputable organisation, offering a structured career path and the opportunity to lead a skilled team in Southend, Essex.