Workshop Controller: Lead Tech Team to Peak Service

Perfect Placement; Sunderland; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Training programmes

Vehicle options

Career progression

Overtime pay

Job summary

Perfect Placement is seeking an experienced Workshop Controller for a flagship franchise dealership in Cardiff, South Wales. You will lead a busy service department, drive efficiency, and manage a team of technicians and apprentices to deliver high-quality service.

Key qualifications include three-plus years in automotive workshop management, franchise dealership experience, and strong leadership and IT literacy. A full UK driving licence and proximity to Cardiff are required.

Qualifications

• Three+ years’ experience running an automotive workshop.
• Franchise-approved dealership experience preferred.
• Full UK driving licence with minimal points.
• Residency near Cardiff or commuting ability.

Responsibilities

• Lead and manage the workshop team, including 7 Vehicle Technicians and 2/3 Apprentices.
• Oversee daily workshop operations ensuring efficiency and productivity.
• Liaise with Aftersales Manager to implement and maintain best practices.
• Manage customer vehicle progress liaising with service reception.
• Ensure workshop standards adhere to manufacturer and HSO standards.
• Monitor key performance indicators and promote continuous improvement.
• Identify and arrange training needs for team members.
• Effectively allocate work based on team skills and capacity.
• Maintain high levels of customer satisfaction and service quality.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

IT literacy

Driving licence

Tools

Dealership management systems

Job description

Perfect Placement is seeking an experienced Workshop Controller for a flagship franchise dealership in Cardiff, South Wales. You will lead a busy service department, drive efficiency, and manage a team of technicians and apprentices to deliver high-quality service.

Key qualifications include three-plus years in automotive workshop management, franchise dealership experience, and strong leadership and IT literacy. A full UK driving licence and proximity to Cardiff are required.