Lead Workshop Controller — Drive Service Excellence

Perfect Placement UK Ltd; Cardiff; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

OTE up to £39,500

Stretch bonuses up to £44,600

25 days holiday + bank holidays

Manufacturer accredited training

Pension scheme

Career development pathways

Saturday shifts at enhanced rate

Job summary

Perfect Placement UK Ltd is seeking a skilled Workshop Controller for a franchise-approved car dealership in Cardiff. You will lead a busy service workshop, drive productivity, and maintain high standards of customer service within a multi-brand environment.

The role offers a competitive base salary with OTE prospects, structured bonuses, and clear career development paths. Hours are Monday to Friday 8:00am–5:00pm, with 1 in 3 Saturdays paid at 1.5x. Training and pension benefits are provided.

Qualifications

• Proven leadership experience in a busy automotive workshop.
• Strong communication and motivational skills.
• Excellent problem-solving and decision-making能力.
• IT literacy and familiarity with workshop management systems.

Responsibilities

• Lead and manage the workshop team of 7 Vehicle Technicians and 2/3 Apprentices to ensure high standards of service.
• Plan and allocate work efficiently, maximising productivity and profitability.
• Monitor individual and workshop performance to meet key performance indicators.
• Foster effective communication between technicians, service reception, and customers regarding vehicle status.
• Ensure workshop compliance with health and safety regulations and brand standards.
• Identify training and development needs within the team to support ongoing improvement.
• Maintain exceptional workshop standards, ensuring customer satisfaction and compliance with brand service requirements.

Skills

Leadership

Communication

Problem solving

IT literacy

Driving licence

Team leadership

Tools

Workshop management

Job description

Perfect Placement UK Ltd is seeking a skilled Workshop Controller for a franchise-approved car dealership in Cardiff. You will lead a busy service workshop, drive productivity, and maintain high standards of customer service within a multi-brand environment.

The role offers a competitive base salary with OTE prospects, structured bonuses, and clear career development paths. Hours are Monday to Friday 8:00am–5:00pm, with 1 in 3 Saturdays paid at 1.5x. Training and pension benefits are provided.