Automotive Workshop Controller: Lead Busy Service Team

Experis; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable automotive group in Cardiff is seeking a highly organised Workshop Controller to manage daily workshop operations. The role involves ensuring technician productivity and customer satisfaction while maintaining compliance with quality standards. Candidates should have prior experience in a workshop environment and possess strong leadership and communication skills. This is a full-time position with a focus on achieving operational efficiency.

Qualifications

• Prior experience as a Workshop Controller, Senior Technician, Workshop Supervisor, or Aftersales professional.
• Strong understanding of workshop scheduling and efficiency management.
• Excellent communication and customer service skills.

Responsibilities

• Achieve daily and monthly revenue targets and KPIs.
• Maximise workshop efficiency and minimise technician idle time.
• Ensure all required parts are ordered and available before job dates.
• Conduct quality control checks and ensure manufacturer brand compliance.

Skills

Workshop scheduling

Job allocation

Customer service

Organisational ability

Leadership

Job description

A reputable automotive group in Cardiff is seeking a highly organised Workshop Controller to manage daily workshop operations. The role involves ensuring technician productivity and customer satisfaction while maintaining compliance with quality standards. Candidates should have prior experience in a workshop environment and possess strong leadership and communication skills. This is a full-time position with a focus on achieving operational efficiency.