Workshop Controller

Career Choices Dewis Gyrfa Ltd; Cardiff; On-site; GBP 33,000 - 45,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is currently seeking an experienced motor trade professional for the role of Workshop Controller at a flagship franchise dealership in Cardiff, South Wales. This is an excellent opportunity to progress within a reputable organisation, leading a busy Service Department and driving efficiency.

The package includes a basic salary of £32,500 with a similar £39,500 OTE based on target achievement, with potential earnings of £44,600+ and comprehensive manufacturer

Qualifications

• Proven experience in managing a successful automotive workshop for at least three years.
• Prior experience within a franchise-approved dealership is highly preferred.
• Strong leadership, communication, and interpersonal skills.
• Results-oriented with problem solving and decision-making abilities.
• IT literate and familiar with dealership management systems.
• Full UK driving licence with minimal points.
• Reside within or near Cardiff or be able to commute easily.

Responsibilities

• Lead and manage the workshop team, including 7 Vehicle Technicians and 2/3 Apprentices.
• Oversee daily workshop operations ensuring efficiency and productivity.
• Liaise with Aftersales Manager to implement and maintain best practices.
• Manage customer vehicle progress liaising with service reception.
• Ensure workshop standards adhere to manufacturer and HSO standards.
• Monitor key performance indicators and promote continuous improvement.
• Identify and arrange training needs for team members.
• Effectively allocate work based on team skills and capacity.
• Maintain high levels of customer satisfaction and service quality.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Job description

We are currently seeking an experienced and skilled motor trade professional for the role of Workshop Controller at a flagship franchise dealership in Cardiff, South Wales.

This is an excellent opportunity for a results-driven individual looking to progress within a reputable organisation.

Our client, a well-established franchise-approved car dealership in Cardiff, South Wales, is recruiting for a Workshop Controller to lead their busy Service Department.

This role offers excellent career development prospects, a competitive package, and the chance to work within a professional team.

• Basic salary of £32,500 with a similar £39,500 OTE based on target achievement
• Potential earnings of £44,600+ with stretch bonuses for 15% over achievement of labour sales - 25 days annual holiday plus bank holidays, increasing with service length
• Full manufacturer accredited training programmes
• CBS vehicle options upon passing probation period
• Company pension scheme with Scottish Widows
• Working hours Monday to Friday,
  8.00am-
  5.00pm, with one in three Saturday mornings paid at
  1.5x
• Opportunities for career advancement within a large, nationwide multi-brand dealer group

Duties of a Workshop Controller

• Lead and manage the workshop team, including 7 Vehicle Technicians and 2/3 Apprentices
• Oversee daily workshop operations ensuring efficiency and productivity
• Liaise with Aftersales Manager to implement and maintain best practices
• Manage customer vehicle progress liaising with service reception
• Ensure workshop standards adhere to manufacturer and HSO standards
• Monitor key performance indicators and promote continuous improvement
• Identify and arrange training needs for team members
• Effectively allocate work based on team skills and capacity
• Maintain high levels of customer satisfaction and service quality

Requirements of a Workshop Controller

• Proven experience in managing a successful automotive workshop for at least three years
• Prior experience within a franchise-approved dealership is highly preferred
• Strong leadership, communication, and interpersonal skills
• Results-oriented with problem solving and decision-making abilities
• IT literate and familiar with dealership management systems
• Full UK driving licence with minimal points
• Reside within or near Cardiff or be able to commute easily

If you meet the above criteria and are seeking a role as a Workshop Controller where your skills and leadership qualities can be utilised and developed, this is an ideal opportunity.