Workshop Controller: Drive Technician Productivity

Lithia; East Midlands; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

33 days annual leave

Birthday day off

Salary sacrifice car

Volunteer day

Long service awards

Cycle to work

Retail discounts

Referral rewards

Job summary

Lithia UK, Evans Halshaw Hyundai in Derby, is seeking a Workshop Controller to join our growing team. You will work closely with Service Reception and Parts Teams to influence efficiency and customer experience.

The role offers £33,800 basic with £38,000 OTE plus pension, life assurance and 25 days holiday plus bank holidays. If you have proven service department experience, you’ll be able to allocate jobs, manage technicians’ time and drive productivity.

Qualifications

• Proven experience in a motor service department.
• Strong planning, organisational and people skills.
• Solid knowledge of health and safety practices.
• Ability to manage technicians’ time and allocate jobs.
• Experience with OEM warranty procedures.

Responsibilities

• Account for and manage technicians' time on jobs.
• Ensure correct job card write-ups per OEM warranty procedures.
• Improve workshop productivity by allocating tasks to skilled technicians.
• Identify training needs for technicians.

Skills

Time management

Warranty procedures

Productivity

Training needs

Customer service

Health and safety

Negotiation

Leadership

Tools

Service department tools

Job description

Lithia UK, Evans Halshaw Hyundai in Derby, is seeking a Workshop Controller to join our growing team. You will work closely with Service Reception and Parts Teams to influence efficiency and customer experience.

The role offers £33,800 basic with £38,000 OTE plus pension, life assurance and 25 days holiday plus bank holidays. If you have proven service department experience, you’ll be able to allocate jobs, manage technicians’ time and drive productivity.