Workshop Controller: Lead Service Ops & Customer Experience

Lithia; Falkirk; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

33 days holiday

Salary sacrifice car

Birthday day off

Pension

Life assurance

Staff discounts

Career progression

Volunteer opportunities

Cycle to work scheme

Job summary

Lithia UK are recruiting a Workshop Controller in Falkirk to drive service excellence alongside the Service Reception and Parts teams. You will influence progress on jobs, support colleagues, and mentor apprentices while keeping the customer first.

We offer £43,000 OTE, 33 days holiday (including bank holidays), pension, life assurance, exclusive staff discounts, salary sacrifice car, birthday day off, and clear career progression within a growing automotive group.

Qualifications

• Experience in a motor service department is required.
• A solid understanding of health and safety within workshop environments.
• Strong interpersonal and communication skills across levels.
• Excellent planning and organisational abilities.
• Confidence in negotiating and influencing situations.
• Commitment to delivering outstanding customer service.

Responsibilities

• Assist in maintaining progress information against job allocation and ensure paperwork is completed to standard.
• Assist and advise team members with technical and job-related problems.
• Coach workshop apprentices as required.
• Ensure the customer comes first.

Skills

Service department experience

Health and safety

People management

Planning and organisational skills

Negotiation and influencing

Customer service excellence

Job description

Lithia UK are recruiting a Workshop Controller in Falkirk to drive service excellence alongside the Service Reception and Parts teams. You will influence progress on jobs, support colleagues, and mentor apprentices while keeping the customer first.

We offer £43,000 OTE, 33 days holiday (including bank holidays), pension, life assurance, exclusive staff discounts, salary sacrifice car, birthday day off, and clear career progression within a growing automotive group.