Workshop Controller - Commercial Vehicles

Transcomm Recruitment Ltd; Theale; Sur place; GBP 45 000 - 50 000; Plein temps

Avantages offerts par ce poste

Bonus

Overtime

Pension

Life assurance

Résumé du poste

Transcomm Recruitment Ltd is seeking a Workshop Controller/Manager to lead a busy commercial vehicle workshop in Reading. You will oversee day-to-day operations, coach technicians, and drive KPI improvements in productivity and service levels.

The role emphasizes managing scheduled and unscheduled work, ensuring quality documentation, and maintaining health and safety standards for optimal customer satisfaction.

Qualifications

• Experience managing a commercial vehicle workshop and supervising staff.
• Knowledge of Large Goods Vehicle Operators License legislation.
• IRTEC, BTEC or City & Guilds qualifications are advantageous but not essential.
• Strong people and operations management skills.

Responsabilités

• Manage the commercial vehicle workshop and train HGV Technicians on a day-to-day basis.
• Co-ordinate events and ensure productivity by maximizing hours sold.
• Liaise with the Depot Manager and Warranty/Technical Departments to apply changes.
• Ensure documentation, warranty processes and standard repair times are followed.

Connaissances

Workshop management

Supervisory experience

HGV knowledge

Formation

IRTEC / BTEC / City & Guilds qualifications (advantage)

Description du poste

A major commercial vehicle manufacturer is looking for a workshop Controller / Manager day-to-day management of workshop and staff. The role holder will also liaise with service team, other departments and customers whilst being the key influencer of department KPI's.

The role is responsible for ensuring all scheduled events are planned and managed with un-scheduled events assigned to suitable HGV technicians ensuring productivity is maximised and deadlines are adhered too. As line manager for technicians the role holder is responsible for coaching and development of the team.

Quality checking, audit and compliance as well as health and safety are also important elements of this role.

Role: Workshop Controller / Manager

LOCATION: Reading

BASIC SALARY: £45k to £50k

BENEFITS: Bonus, overtime, pension, life assurance etc.

ROLE

To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.

To manage the commercial Vehicle workshop, manage and train HGV Technicians on a daily basis.

• Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold.
• To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit the business, staff and our customers.
• To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
• Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently.

EXPERIENCE REQUIRED

Must have workshop management, supervisors experience in a commercial vehicle or similar automotive sector, Good, sound knowledge of Large Goods Vehicle Operators License legislation. Also any mechanical or technician background in commercial vehicles, and either have experience of IRTEC, BTEC or City & Guilds qualifications would be an advantage, but NOT essential. Looking for a strong-minded manager of people and operations