Workshop Controller

Perfect Placement; Eccles; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

4 on, 4 off shift pattern

Pension scheme with enhanced employer

Sick pay

Cycle to Work

Career progression

Training programmes

Death in service benefit

Maternity and paternity benefits

Job summary

Perfect Placement is recruiting a Workshop Controller for a leading commercial vehicle service provider in Manchester. The role offers senior management responsibilities in a busy workshop and a structured shift pattern.

You will lead a team, drive performance, ensure quality workmanship, and develop staff with a strong emphasis on health and safety and customer service.

Qualifications

• Proven experience in workshop controller/ supervisor/ manager within the commercial/heavy vehicle sector.
• Knowledge of VOSA/MOT procedures and licensing compliance.
• Strong leadership and organisational abilities.

Responsibilities

• Manage daily operations and performance of the commercial vehicle workshop.
• Oversee high-quality workmanship and minimise rectification and customer complaints.
• Maximise technician productivity and workshop utilisation.
• Monitor labour efficiency and address under performance.
• Coordinate handover of complex jobs with customers.
• Ensure compliance with manufacturer processes, health and safety, MOT regulations and VOSA standards.
• Maintain a safe, professional working environment.
• Supervise workshop team members including technicians and support staff.
• Monitor KPIs and achieve departmental targets.
• Assist with workload planning and allocation.
• Support continuous improvement and adherence to best practices.

Skills

Leadership

Communication

Team management

Organisational skills

MS Office

Education

City & Guilds or NVQ Level 3 in Motor Vehicle Technology or Heavy Vehicle Maintenance

Tools

MS Office

Job description

We are recruiting a workshop controller on behalf of our client, a leading commercial vehicle service provider based in Manchester, Greater Manchester. This is an excellent opportunity for an experienced motor trade professional seeking to take on a senior management role within a busy workshop environment.

The workshop controller role offers a competitive salary, a structured shift pattern, and excellent career development prospects with a reputable company operating within the commercial vehicle and HGV sector. If you possess strong leadership skills, technical expertise, and previous workshop management experience, this vacancy presents a compelling next step in your career.

Benefits:

• Competitive basic salary between £45,000 and £55,000 per annum
• Bonus scheme based on workshop performance
• 4 on, 4 off shift pattern from 6:00am to 6:00pm
• Opportunity to lead and develop a busy commercial vehicle workshop
• Company pension scheme with enhanced employer contributions
• Sick pay scheme
• Loyalty holiday scheme
• Personal development and training programmes
• Death in service benefit for pension scheme members
• Cycle to Work scheme
• Enhanced maternity and paternity benefits
• Career progression within a leading industry sector

Duties of a Workshop Controller:

• Manage the daily operations and performance of the commercial vehicle workshop
• Oversee delivery of high-quality workmanship, ensuring minimal rectification and customer complaints
• Maximise technician productivity and workshop utilisation
• Monitor labour efficiency and address any under performance
• Coordinate the handover of complex or contentious jobs with customers
• Ensure compliance with manufacturer processes, health and safety legislation, MOT regulations, and VOSA standards
• Maintain a safe and professional working environment
• Supervise workshop team members, including technicians and support staff
• Monitor KPIs and ensure departmental targets are achieved
• Assist with the planning and allocation of workloads
• Support continuous improvement and ensure adherence to industry best practices

Requirements of a Workshop Controller:

• Proven experience as a workshop controller, workshop supervisor, or workshop manager within the commercial vehicle or heavy vehicle sector
• Knowledge of VOSA requirements and MOT testing procedures
• Understanding of Operators' Licence legislation and compliance standards
• Relevant technical qualifications such as City & Guilds or NVQ Level 3 in Motor Vehicle Technology or Heavy Vehicle Maintenance
• Strong leadership and organisational skills
• Excellent communication abilities, both written and verbal
• Ability to work effectively under pressure and make confident decisions
• Good IT skills, including familiarity with Microsoft Office
• Prior management experience within a busy workshop environment is essentialIf you are an experienced workshop controller, workshop supervisor, or senior technician seeking your next career challenge,