Workshop Manager - Commercial Vehicles

Transcomm Recruitment; Slough; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Bonus

Overtime

Pension

Life assurance

Job summary

The Workshop Controller / Manager role involves day-to-day management of the workshop and staff in a major commercial vehicle setting. You will liaise with the service team, other departments and customers, acting as the key KPI influencer and line manager for technicians.

You will plan scheduled events, assign unscheduled work to qualified technicians, coach the team, and uphold safety, quality, and compliance standards across all repairs.

Qualifications

• Experience leading a commercial vehicle workshop or similar automotive environment.
• Proven ability to coach and develop technicians and staff.
• Strong understanding of workshop KPIs and customer service focus.

Responsibilities

• Assist management in implementing efficient workshop processes to maximise customer satisfaction.
• Manage the workshop and train HGV Technicians daily.
• Deliver profit by optimising technician efficiency and hours sold.
• Collaborate with the Depot Manager to update working practices for business benefit.
• Ensure quality documentation and adherence to warranty processes and repair times.

Skills

Workshop management

Supervisory experience

Lgv legislation knowledge

Job description

Workshop Controller / Manager

A major commercial vehicle manufacturer is looking for a workshop Controller / Managerday-to-day management of workshop and staff. The role holder will also liaise with service team, other departments and customers whilst being the key influencer of department KPIs.

The role is responsible for ensuring all scheduled events are planned and managed with un-scheduled events assigned to suitable HGV technicians ensuring productivity is maximised and deadlines are adhered too. As line manager for technicians the role holder is responsible for coaching and development of the team.

Quality checking, audit and compliance as well as health and safety are also important elements of this role.

Location

Reading

Basic Salary

Negotiable

Benefits

• Bonus
• Overtime
• Pension
• Life assurance etc.

Role Responsibilities

• To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.
• To manage the commercial Vehicle workshop, manage and train HGV Technicians on a daily basis.
• Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold.
• To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit the business, staff and our customers.
• To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance.
• Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently.

Experience Required

Must have workshop management, supervisors experience in a commercial vehicle or similar automotive sector, Good, sound knowledge of Large Goods Vehicle Operators License legislation. Also any mechanical or technician background in commercial vehicles, and either have experience of IRTEC, BTEC or City & Guilds qualifications would be an advantage, but NOT essential. Looking for a strong-minded manager of people and operations