Workshop Controller

One to One personnel Limited; Basildon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

24 days annual leave

Carryover up to 5 days leave

Life Assurance

Duvet Day

Pensions contribution up to 5%

Private Medical Insurance

Overtime up to 130%

Bonus, incentives and commission

Job summary

One to One Personnel Limited is seeking an experienced Workshop Controller to lead a busy commercial vehicle workshop in the UK. You will oversee daily operations, allocate work to technicians and drive productivity while maintaining high levels of customer service.

You will partner with the Depot Manager and Service Department to hit KPIs, ensure safety standards, and optimise workshop profitability. A proactive, hands-on leader with strong CV knowledge is essential.

Qualifications

• Experience as Workshop Controller in commercial vehicle environment.
• Strong knowledge of commercial vehicles (HGV/LCV).
• Experience with R2C and 1LINK systems.
• Proven management of workshop workloads and technician allocation.
• Good technical understanding of servicing/repairs.
• Experience with warranty processes and claims administration.
• Knowledge of workshop loading systems and POS.
• Understanding LGV legislation and workshop compliance.
• Strong leadership and communication skills.
• Ability to work under pressure and meet deadlines.
• Proactive, customer‑focus attitude.

Responsibilities

• Manage day-to-day running of a busy commercial vehicle workshop.
• Plan, schedule and allocate work to technicians for max efficiency.
• Monitor performance, technician utilisation and hours sold against targets.
• Lead, motivate, coach and develop a team of technicians.
• Liaise with Service Department, customers and internal teams to meet timescales.
• Ensure warranty claims and documentation are completed accurately.
• Maintain relationships with Warranty and Technical Departments.
• Utilise workshop management systems, including R2C and 1LINK.
• Oversee quality control, housekeeping and health & safety compliance.
• Identify opportunities to improve processes, productivity and customer satisfaction.
• Support the Depot Manager in achieving operational and financial targets.

Skills

HGV/LCV knowledge

R2C & 1LINK

Workload management

Warranty processes

Loading systems

LGV legislation

Leadership

Communication

Pressure handling

Workshop Controller experience

Tools

Workshop loading systems

POS

Job description

Workshop Controller

• Reading
• Commercial Vehicle Workshop Experience
• Competitive Salary | Bonus | Incentives
• Private Medical | Pension | Life Assurance

Are you an experienced Workshop Controller with a strong background in commercial vehicles? Do you have the leadership skills to manage a busy workshop, maximise technician productivity and ensure the highest standards of customer service?

We are recruiting for an experienced Workshop Controller to join a well-established commercial vehicle dealership. This is an excellent opportunity for a motivated and hands‑on individual to take responsibility for the day‑to‑day running of a busy workshop, leading a team of technicians and driving operational performance.

Applicants must have commercial vehicle workshop experience, strong commercial vehicle knowledge and experience using both R2C and 1LINK systems.

The Role

As Workshop Controller, you will be responsible for overseeing daily workshop operations, ensuring all scheduled and unscheduled work is allocated effectively, deadlines are achieved and productivity is maximised.

Working closely with the Depot Manager and Service Department, you will play a key role in achieving departmental KPIs, maintaining customer satisfaction and ensuring the workshop operates efficiently, safely and profitably.

Skills & Experience Required

• Previous experience as a Workshop Controller or in a similar workshop management role within the commercial vehicle industry – essential.
• Strong knowledge of commercial vehicles, including HGVs and/or LCVs – essential.
• Experience using R2C and 1LINK systems – essential.
• Proven experience managing workshop workloads, technician allocation and productivity.
• Good technical understanding of commercial vehicle servicing, maintenance and repairs.
• Experience with warranty processes and claims administration.
• Knowledge of workshop loading systems and POS.
• Good understanding of LGV Operator Licence legislation and workshop compliance.
• Strong leadership, organisational and communication skills.
• Ability to work under pressure, prioritise workloads and meet deadlines.
• A proactive, solutions-focused approach with a commitment to delivering excellent customer service.

Key Responsibilities

• Manage the day-to-day running of a busy commercial vehicle workshop.
• Plan, schedule and allocate work to technicians, ensuring maximum efficiency and productivity.
• Monitor workshop performance, technician utilisation and hours sold against departmental targets.
• Lead, motivate, coach and develop a team of technicians, including conducting regular appraisals.
• Liaise with the Service Department, customers and other internal teams to ensure work is completed within agreed timescales.
• Ensure warranty claims, repair documentation and job cards are completed accurately and efficiently.
• Maintain strong working relationships with Warranty and Technical Departments.
• Ensure effective use of workshop management systems, including R2C and 1LINK.
• Oversee quality control, workshop housekeeping and health and safety compliance.
• Identify opportunities to improve workshop processes, productivity and customer satisfaction.
• Support the Depot Manager in achieving operational and financial targets.

What's In It For You?

• 24 days annual leave per year
• Carryover up to 5 days annual leave per year
• 1 x Life Assurance
• Duvet Day
• Company Pensions contribution of up to 5%
• Private Medical Insurance
• Attractive over time rates of up to 130%
• Bonus, incentives and commission schemes