Workshop Controller

Jago Consultants; Reading; On-site; GBP 32,000 - 42,000; Full time

Job summary

Jago Consultants are assisting a Reading area commercial dealership to recruit a Workshop Controller to manage a busy workshop and oversee Technicians. The role covers issuing work, health and safety, and efficient workflow planning.

The ideal candidate will have leadership experience in workshop environments, strong numerical and administrative skills, and a full driving licence. IT literacy and knowledge of Kerridge are a plus.

Qualifications

• Ideally previous experience of working as a Workshop Controller, Foreman, Manager or Service Manager.
• Confident with a strong understanding of workshop processes and team leadership.
• Full driving licence; any endorsements to be notified.

Responsibilities

• Issue and prioritise work for Technicians, considering loading and customer commitments.
• Ensure workshop processes comply with retail, internal and warranty guidelines.
• Oversee progress of workshop work and communicate issues to maintain customer satisfaction.

Skills

Leadership

Team management

Numerical skills

Attention to detail

Tools

Kerridge

Job description

Workshop Controller – Reading area (Commercial Main Dealer)

Hours: Monday to Friday 8am to 6pm plus every other Saturday morning

Our client is a main commercial dealership looking to recruit a Workshop Controller to join their busy site.

Workshop Controller Role:

You will have a busy and thriving workshop to manage on a daily basis, overseeing of Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

Workshop Controller – Key role:

• To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
• Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
• To ensure all work is issued in the most efficient manner
• To oversee issuing and progressing of Sales Department preparation work
• Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
• A comprehensive and thorough understanding of Health and Safety Legislation.

Workshop Controller- Requirements:

• Ideally previous experience of working as a Workshop Controller, Foreman, Manager or Service Manager
• To be confident, with a strong understanding of workshop processes and how to get the best from a team.
• Full driving licence. Any endorsements must be notified
• IT literate. Kerridge knowledge would be a distinct advantage
• Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s