Workshop Controller

Autotech Recruit; Cheltenham; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Performance-related bonus

Job summary

Autotech Recruit is seeking a Lead Workshop Controller for a busy main dealer operation in the UK. The role leads a 16-bay workshop, directing technicians and ensuring productive workloads while delivering outstanding customer service.

We're looking for an experienced professional with strong leadership, organisational skills, and a proven track record in improving workshop performance. This is a permanent, full-time position offering a competitive salary and bonus potential.

Qualifications

• Experience leading a team in a franchised dealership environment.
• Strong leadership and people-management abilities.
• Excellent organisational and planning skills.
• Track record of driving workshop productivity and profitability.
• Ability to work under pressure in a fast-paced setting.

Responsibilities

• Manage daily workshop activity across a 16-bay facility.
• Allocate jobs and control workload to maximise productivity.
• Drive workshop efficiency, labour sales and profitability.
• Monitor and improve key performance indicators.
• Support, motivate and develop the workshop team.
• Ensure work is completed within timescales and manufacturer standards.
• Collaborate with service advisors and management to optimise output.
• Maintain high levels of customer satisfaction and performance.
• Identify opportunities to improve processes and site performance.

Skills

Leadership

Team management

Workshop productivity

Organisational skills

Planning

Customer service

Commercial awareness

Pressure handling

Fast-paced environment

Job description

Lead Workshop Controller Established Main Dealer | Full-Time Permanent Position Competitive Salary + Bonus Package. Immediate Requirement

An exciting opportunity has arisen for an experienced Lead Workshop Controller to join a busy and established main dealer operation. This role is ideally suited to a proven Workshop Controller looking for a fresh challenge and the opportunity to make a genuine impact within a high-volume workshop environment.

The successful candidate will take ownership of a 16-bay workshop, leading an established team of technicians while driving improvements in productivity, efficiency, and overall workshop performance.

The Role

As Lead Workshop Controller, you will be responsible for the day-to-day management of workshop operations, ensuring maximum utilisation of technicians, effective workload distribution, and outstanding customer service delivery.

Key responsibilities include:

• Managing and coordinating daily workshop activity across a 16-bay facility
• Allocating jobs and controlling workshop loading to maximise productivity
• Driving workshop efficiency, labour sales, and profitability
• Monitoring and improving key performance indicators
• Supporting, motivating, and developing the workshop team
• Ensuring work is completed within agreed timescales and manufacturer standards
• Working closely with service advisors and management to optimise workshop output
• Maintaining high levels of customer satisfaction and operational performance
• Identifying opportunities to improve processes and overall site performance

About You

To be considered, you will ideally possess:

• Previous Workshop Controller experience within a franchised dealership environment
• Strong leadership and team management skills
• Excellent organisational and planning abilities
• A proven track record of managing workshop productivity and performance
• Strong commercial awareness and focus on delivering results
• The ability to work effectively under pressure in a fast-paced environment
• A hands-on approach and the drive to improve an underperforming operation

Please note: Candidates from a fast-fit background will not be considered for this position.

What’s On Offer?

• Competitive salary package tailored to experience
• Performance-related bonus scheme
• Opportunity to lead a sizeable, established workshop operation
• Genuine scope to influence performance and drive positive change
• Stability of a permanent position within a successful dealer group
• Excellent long-term career prospects

Working Hours

• Monday to Friday: 8:00am – 6:00pm
• Alternate Saturdays: 8:30am – 12:30pm

This is an excellent opportunity for an ambitious Workshop Controller who enjoys improving processes, developing teams, and driving performance. If you’re looking for a role where your experience and leadership can make a real difference, we’d like to hear from you.