Workshop Controller

Jago Consultants; Stevenage; On-site; GBP 26,000 - 34,000; Full time

Job summary

Unknown Dealer is seeking an experienced Workshop Controller to lead a busy workshop in Stevenage. You will issue work to Technicians, monitor progress and ensure efficient workflow while upholding Health & Safety standards.

Applicants should have prior experience as a Workshop Controller or Service Manager, be IT literate (Kerridge knowledge a plus), hold a valid driving licence, and possess strong numerical/administrative skills to maintain KPI accuracy.

Qualifications

• Ideally previous experience as Workshop Controller or Service Manager.
• Strong understanding of workshop processes and how to get the best from a team.
• Full driving licence; any endorsements must be notified.
• IT literate; Kerridge knowledge is a bonus.
• Strong numerical and administrative skills to ensure KPI accuracy.

Responsibilities

• Issue work to technicians with load considerations and commitments agreed by reception.
• Oversee workshop processes to meet guidelines for retail, internal and warranty procedures.
• Ensure all work is issued efficiently and progressed as required.
• Oversee issuing and progression of Sales Department preparation work.
• Provide progress updates and flag potential concerns to protect customer satisfaction and safety.

Skills

Workshop management

Team leadership

Health & Safety

IT literacy

Driver's licence

Tools

Kerridge

Job description

Our client is a car prestige dealership looking to recruit an experienced Workshop Controller to join one of their busy site.

Workshop Controller Role:

You will have a busy and thriving workshop to manage on a daily basis, overseeing of Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

• To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
• Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
• To ensure all work is issued in the most efficient manner
• To oversee issuing and progressing of Sales Department preparation work
• Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
• A comprehensive and thorough understanding of Health and Safety Legislation.

Workshop Controller- Requirements:

• Ideally previous experience of working as a Workshop Controller or Service Manager
• To be confident, with a strong understanding of workshop processes and how to get the best from a team.
• Full driving licence. Any endorsements must be notified
• IT literate. Kerridge knowledge would be a distinct advantage
• Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s

An exciting and rewarding career awaits you, with a leading company.