Workshop Controller

Jago Consultants; Horsham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Jago Consultants client, a busy main dealership in the United Kingdom, seeks an experienced Workshop Controller to manage a busy workshop and oversee technicians, issuing work, monitoring loadings and ensuring efficient processes to maintain customer satisfaction. You will ensure compliance with health and safety regulations, support the sales department's prep work and uphold KPI targets.

A strong understanding of workshop operations and IT literacy, with Kerridge knowledge preferred, will help

Qualifications

• Experience as Workshop Controller or Service Manager.
• Strong knowledge of workshop processes and KPI management.
• IT literate with Kerridge knowledge advantageous.
• Good numerical and administrative abilities.

Responsibilities

• Issue work to technicians while monitoring loading and commitments.
• Ensure workshop processes comply with retail, internal and warranty procedures.
• Oversee issuing and progressing Sales Department prep work.
• Provide progress updates and flag concerns affecting customer satisfaction.
• Maintain Health and Safety compliance and awareness.

Skills

Team leadership

Workshop processes

KPI management

Numerical skills

Tools

Kerridge

Job description

Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site.

Workshop Controller Role

You will have a busy and thriving workshop to manage on a daily basis, overseeing of Technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

Workshop Controller – Key role

• To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
• Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
• To ensure all work is issued in the most efficient manner
• To oversee issuing and progressing of Sales Department preparation work
• Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
• A comprehensive and thorough understanding of Health and Safety Legislation.

Workshop Controller- Requirements

• Ideally previous experience of working as a Workshop Controller or Service Manager
• To be confident, with a strong understanding of workshop processes and how to get the best from a team.
• Full driving licence. Any endorsements must be notified
• IT literate. Kerridge knowledge would be a distinct advantage
• Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s