Workshop Controller

Jago Consultants; Newport; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

The Workshop Controller role in Newport, Wales, offers a challenging opportunity within a busy main dealer workshop. You will manage daily workshop activities, issue work to technicians, oversee tooling, equipment, and Health & Safety compliance, and ensure efficient workflow to meet customer expectations.

You should have prior experience as a Master Technician, Workshop Controller or Service Manager in a main dealership, be IT literate, hold a full driving licence, and possess strong numerical

Formación

• Previous experience as a Master Technician, Workshop Controller or a Service Manager in a main dealership.
• Confident with workshop processes and how to get the best from a team.
• IT literate and able to use basic software for KPI tracking.
• Strong numerical and administrative skills with attention to detail.

Responsabilidades

• Issue work to technicians with consideration to loading and customer commitments.
• Ensure workshop processes meet guidelines for retail, internal and warranty procedures.
• Oversee issuing and progressing of Sales Department preparation work.
• Provide progress updates and flag concerns to prevent impact on customer satisfaction.

Conocimientos

Workshop management

Health & Safety compliance

IT literacy

KPI awareness

Full driving licence

Descripción del empleo

Workshop Controller required by my Main dealer around the Newport Area.

Job Role – Workshop Controller

Job Location – Newport, Wales

Salary – Negotiable depending on experience

You will have a busy and thriving workshop to manage on a daily basis. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.

The key areas are:

To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.

Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.

To ensure all work is issued in the most efficient manner

To oversee issuing and progressing of Sales Department preparation work

Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.

A comprehensive and thorough understanding of Health and Safety Legislation.

About you:

Previous experience as a Master Technician, Workshop Controller or a Service Manager in a main dealership

To be confident, with a strong understanding of workshop processes and how to get the best from a team.

Full driving licence. Any endorsements must be notified

IT literate.

Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s

An exciting and rewarding career awaits you, with a leading company.