Workshop Controller

Jago Consultants; Worthing; Presencial; GBP 35.000 - 42.000; Jornada completa

Descripción de la vacante

Jago Consultants is seeking an experienced Workshop Controller for a busy main dealership in Worthing. The role involves coordinating service operations, liaising with manufacturers and leading the service department to meet business objectives and customer expectations.

The position offers a salary of £35,000 to £42,000, with hours 06:00-16:00 Monday to Friday and 07:00-12:00 every other Saturday. Full driving licence required and Kerridge knowledge is advantageous.

Formación

• Proven ability to co-ordinate service operations.
• Strong leadership and team management skills.
• Excellent numerical and administrative abilities.
• Kerridge knowledge is advantageous.

Responsabilidades

• Coordinate the activities of the service operation.
• Liaise with the manufacturer and implement policy.
• Lead the service department to meet business objectives.
• Deliver a service that meets or exceeds customer expectations.
• Ensure workshop complies with health and safety legislation.
• Oversee workshop processes for efficiency and KPI tracking.
• Support and optimise workshop productivity and asset usage.

Conocimientos

Leadership

Customer service focus

Numerical/administrative skills

Herramientas

Kerridge knowledge

Descripción del empleo

Our client is a main dealership looking to recruit an experienced Workshop Controller to join their busy site in Worthing.

Salary for the role: £35,000 to £42,000

Hours of work:

06.00 to 16.00 – Monday to Friday

07.00 to 12.00 – every other Saturday

MAIN PURPOSE OF THE JOB:

• To effectively co-ordinate the activities of the service operation.
• To directly liaise, negotiate and implement policy in conjunction with the manufacturer.
• To manage and lead the service department, in a way which supports the business objectives of the dealership and compliments the manufacturer’s policies.
• To deliver a quality of service which meets or exceeds customers’ expectations.
• To ensure that the department has the equipment and facilities required to maximise productivity and conform to relevant legislation in order to maintain constant productivity levels and a legal environment.
• To ensure the department plays a full and active role in the manufacturer 24hr recovery and warranty policies in order to ensure customers are supported within the manufacturer’s charter.
• To have full responsibility for the issuing of work taking account of loading and commitment to customers as agreed by the reception team.
• Ensure Workshop processes meet guidelines on both retail, internal and warranty procedures.
• To ensure all work is issued in the most efficient manner
• To oversee issuing and progressing of Sales Department preparation work
• Provide general information on progress of work through the workshop highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
• A comprehensive and thorough understanding of Health and Safety Legislation.
• Ideally previous experience of working as a Workshop Controller or Service Manager
• To be confident, with a strong understanding of workshop processes and how to get the best from a team.
• Full driving licence. Any endorsements must be notified
• IT literate. Kerridge knowledge would be a distinct advantage
• Good numerical and administrative skills, with attention to detail to ensure accuracy of KPI’s