Workshop Controller

Perfect Placement UK Ltd; London Borough of Croydon; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Annual leave + bank holidays

Pension & life cover

Employee discounts

Rewards program

Training & leadership development

Career progression opportunities

Performance-related rewards

Referral bonuses (£2,000)

45-hour week incl. Saturdays

Job summary

Perfect Placement UK Ltd is representing a premium automotive retailer in Croydon, seeking an experienced Workshop Controller to lead a busy workshop. The role offers a competitive base salary and clear long-term potential within a prestigious brand.

You will manage a 10-technician team and 2 apprentices, ensuring manufacturing standards, effective job allocation, and a high level of customer service, with development opportunities and a structured career path.

Qualifications

• Experience as a Workshop Controller or in a franchised dealership.
• Strong leadership and ability to develop a technical team.
• Excellent organisation and ability to manage priorities.
• Proficient IT skills, including EVHC software.
• Customer-focused with a proactive problem-solving approach.
• Commitment to high standards of workmanship.

Responsibilities

• Lead, manage and motivate a team of 10 Technicians and 2 Apprentices
• Allocate job cards and manage technician workloads to maximise productivity
• Oversee a modern 10-bay workshop processing approximately 28 to 30 vehicles daily
• Monitor workshop performance and ensure targets are achieved
• Carry out quality checks in line with manufacturer and brand standards
• Oversee the effective use of EVHC and service booking systems
• Identify and resolve operational issues promptly
• Deliver excellent customer service in person and over the telephone
• Work closely with Service Advisors to maintain an efficient aftersales process
• Maintain a professional, calm and supportive working environment

Skills

Leadership

Team motivation

Customer service

Communication

Organisational skills

Problem solving

IT literacy

Tools

EVHC software

Job description

Our client is seeking an experienced Workshop Controller to lead a busy, high-performing automotive workshop in Croydon, Surrey. This is an excellent opportunity to join a successful premium automotive retailer representing a prestigious global vehicle brand.

This Workshop Controller opportunity offers modern facilities, a supportive leadership team and genuine long-term career prospects.

• Basic salary of £39,000 with an OTE of £47,800
• 25 days' annual leave plus bank holidays, increasing with service
• Company pension scheme and life assurance
• Colleague discounts on vehicle purchases, servicing, MOTs and repairs
• Access to retail, shopping and lifestyle rewards
• Manufacturer and leadership training
• Genuine career development and progression opportunities
• Performance-related rewards
• Referral bonuses of up to £2,000
• Full-time, 45-hour working week, including Saturday mornings on a rota basis

Duties:

• As Workshop Controller, lead, manage and motivate a team of 10 Technicians and 2 Apprentices
• Allocate job cards and manage technician workloads to maximise productivity
• Oversee a modern 10-bay workshop processing approximately 28 to 30 vehicles daily
• Monitor workshop performance and ensure operational targets are achieved
• Carry out quality checks in line with manufacturer and brand standards
• Oversee the effective use of EVHC and service booking systems
• Identify and resolve operational issues promptly
• Deliver excellent customer service in person and over the telephone
• Work closely with Service Advisors to maintain an efficient aftersales process
• Maintain a professional, calm and supportive working environment

Requirements:

• Previous experience as a Workshop Controller, ideally within a franchised dealership
• The successful Workshop Controller will have strong leadership skills and the ability to motivate and develop a technical team
• Excellent organisational skills and the ability to manage competing priorities
• Proficient IT skills, ideally including EVHC software
• A proactive, practical approach to problem-solving
• Strong communication skills and a customer-focused attitude
• Commitment to maintaining high standards of workmanship and service
• Genuine interest in developing a long-term automotive career

For an experienced Workshop Controller, this is an excellent opportunity to join a respected automotive retailer with strong earning potential and career development.