Workshop Controller

Perfect Placement UK Ltd; London Borough of Croydon; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Employee discounts

Training

Career progression

Referral bonuses

Job summary

Perfect Placement UK Ltd represents a busy premium automotive retailer in Croydon, seeking an experienced Workshop Controller to lead a 10-technician team and 2 apprentices in a 10-bay workshop processing around 28–30 vehicles daily.

You will allocate job cards, monitor performance, and ensure quality checks to brand standards while collaborating with Service Advisors for efficient aftersales. A 45-hour week with Saturday rota and attractive benefits support career growth.

Qualifications

• Experience as Workshop Controller within an automotive environment or franchised dealership.
• Strong leadership and ability to motivate and develop a technical team.
• Excellent organisational skills and ability to prioritise competing tasks.
• Proficient IT skills; experience with EVHC software preferred.

Responsibilities

• Lead a team of 10 Technicians and 2 Apprentices to deliver high performance.
• Allocate job cards and manage technician workloads to maximise productivity.
• Oversee a busy 10-bay workshop handling ~28–30 vehicles daily.
• Monitor workshop performance to achieve operational targets.
• Carry out quality checks in line with manufacturer and brand standards.
• Ensure effective use of EVHC and service booking systems.

Skills

Leadership

Communication

Organisation

Problem-solving

Customer service

Tools

EVHC software

Job description

Our client is seeking an experienced Workshop Controller to lead a busy, high-performing automotive workshop in Croydon, Surrey. This is an excellent opportunity to join a successful premium automotive retailer representing a prestigious global vehicle brand.

This Workshop Controller opportunity offers modern facilities, a supportive leadership team and genuine long-term career prospects.

Benefits

• Basic salary of £39,000 with an OTE of £47,800
• 25 days' annual leave plus bank holidays, increasing with service
• Company pension scheme and life assurance
• Colleague discounts on vehicle purchases, servicing, MOTs and repairs
• Access to retail, shopping and lifestyle rewards
• Manufacturer and leadership training
• Genuine career development and progression opportunities
• Performance-related rewards
• Referral bonuses of up to £2,000
• Full-time, 45-hour working week, including Saturday mornings on a rota basis

Duties

• As Workshop Controller, lead, manage and motivate a team of 10 Technicians and 2 Apprentices
• Allocate job cards and manage technician workloads to maximise productivity
• Oversee a modern 10-bay workshop processing approximately 28 to 30 vehicles daily
• Monitor workshop performance and ensure operational targets are achieved
• Carry out quality checks in line with manufacturer and brand standards
• Oversee the effective use of EVHC and service booking systems
• Identify and resolve operational issues promptly
• Deliver excellent customer service in person and over the telephone
• Work closely with Service Advisors to maintain an efficient aftersales process
• Maintain a professional, calm and supportive working environment

Requirements

• Previous experience as a Workshop Controller, ideally within a franchised dealership
• The successful Workshop Controller will have strong leadership skills and the ability to motivate and develop a technical team
• Excellent organisational skills and the ability to manage competing priorities
• Proficient IT skills, ideally including EVHC software
• A proactive, practical approach to problem-solving
• Strong communication skills and a customer-focused attitude
• Commitment to maintaining high standards of workmanship and service
• Genuine interest in developing a long-term automotive career

For an experienced Workshop Controller, this is an excellent opportunity to join a respected automotive retailer with strong earning potential and career development.