Workshop Controller

Perfect Placement UK Ltd; Leatherhead; On-site; GBP 26,000 - 44,000; Full time

Job summary

Perfect Placement UK Ltd in Leatherhead, Surrey, is seeking an experienced Workshop Controller / Senior Service Advisor for a busy automotive dealership. The role focuses on coordinating workshop activities, liaising with technicians and customers, and driving service efficiency.

Annual earnings of up to £44,000 including bonus, with Monday–Friday hours 8:00am–6:00pm and Saturdays on a rota. This is a key position within a busy aftersales team.

Qualifications

• Experience in a similar motor trade position.
• Strong knowledge of workshop processes and vehicle servicing or repair operations.
• Excellent communication, organisation and customer service skills.
• Ability to prioritise workloads in a busy environment.
• Confidence liaising with technicians, customers and management.
• A proactive approach with strong attention to detail.
• Experience as a Workshop Controller / Senior Service Advisor would be highly advantageous.

Responsibilities

• Coordinate daily activities of the workshop to maintain an efficient workflow.
• Liaise with technicians, service advisors and customers throughout the repair process.
• Monitor job progress, productivity and quality of work.
• Support vehicle bookings, customer updates and service queries.
• Ensure vehicles are completed and ready for collection within agreed timescales.
• Maintain clear communication between workshop and front-of-house teams.
• Help deliver high standards of customer service and operational performance.

Skills

Motor trade experience

Communication skills

Organisational skills

Customer service

Workshop coordination

Job description

We are recruiting an experienced Workshop Controller / Senior Service Advisor to join our busy automotive dealership in Leatherhead, Surrey. This is an excellent opportunity for an automotive professional seeking a senior position within an established aftersales team.

• Annual earnings of up to £44,000 including bonus
• Monday-to-Friday working hours, 8:00am–6:00pm
• Saturdays on a rota basis
• Key position within a busy automotive aftersales operation
• Positive and well-structured working environment

Duties:

• In this Workshop Controller / Senior Service Advisor position, coordinate the daily activities of the workshop to maintain an efficient workflow
• Liaise with technicians, service advisors and customers throughout the repair process
• Monitor job progress, productivity and quality of work
• Support vehicle bookings, customer updates and service queries
• Ensure vehicles are completed and ready for collection within agreed timescales
• Maintain clear communication between the workshop and front-of-house teams
• Help deliver high standards of customer service and operational performance

Requirements:

• To succeed as a Workshop Controller / Senior Service Advisor, you will have previous experience in a similar motor trade position
• Strong knowledge of workshop processes and vehicle servicing or repair operations
• Excellent communication, organisation and customer service skills
• Ability to prioritise workloads and remain effective in a busy environment
• Confidence liaising with technicians, customers and management
• A proactive approach with strong attention to detail
• Experience as a Workshop Controller / Senior Service Advisor would be highly advantageous

This Workshop Controller / Senior Service Advisor opportunity offers an attractive salary package and the chance to make a significant contribution to a successful automotive aftersales team.