Workshop Controller

Perfect Placement UK Ltd; Chelmsford; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Team environment

Ongoing training

Job summary

Perfect Placement UK Ltd in Chelmsford is seeking an experienced Workshop Controller to oversee the busy service department of a reputable dealer group. You will coordinate workshop activities, allocate work to technicians, and ensure repairs meet quality standards.

This full-time role offers a competitive salary, Monday–Friday hours with a Saturday rota, opportunities for career progression, ongoing training, and a collaborative team environment focused on delivering excellent customer service.

Qualifications

• Minimum of 1 year of experience in a similar role such as Workshop Controller, Service Advisor, or Senior Technician.
• Strong understanding of vehicle servicing, diagnostics, and repairs.
• Excellent organisational and time-management abilities.
• Effective communication skills with colleagues and customers.
• Capable of prioritising multiple tasks in a fast-paced environment.
• High level of attention to detail and commitment to quality standards.
• Proactive problem-solving approach.
• Good IT skills for maintaining job records and documentation.
• Full UK driving licence.

Responsibilities

• Coordinate daily workshop activities to ensure efficient vehicle processing.
• Allocate work to technicians based on skills, experience, and workload.
• Monitor progress of repairs and services to ensure deadlines are met; liaise with Aftersales Manager regarding capacity.
• Communicate regularly with customers, providing updates and managing expectations.
• Oversee job card administration and workshop documentation for accuracy.
• Ensure all work is completed to quality standards before vehicle release.
• Collaborate with Parts Department to maintain necessary parts and resources.
• Support health and safety procedures within the workshop environment.
• Monitor technician productivity and support continuous process improvements.
• Assist the Aftersales Manager in maintaining an organised, efficient, and customer-focused workshop.

Skills

Workshop experience

Diagnostics knowledge

Time management

Communication

Driving licence

IT skills

Tools

Job records software

Job description

Are you an experienced automotive professional seeking a rewarding career opportunity? Our client, an established automotive dealership in Chelmsford, Essex, is looking to appoint a highly skilled Workshop Controller to oversee their busy service department. This is an excellent chance for a motivated individual to join a reputable organisation committed to quality service and customer satisfaction. The Workshop Controller will play a crucial role in managing workshop operations, ensuring efficient workflow, and maintaining high standards of vehicle repair and servicing.

• Competitive salary of up to £50,000 per annum
• Monday to Friday working hours, 8:00 am to 5:00 pm, plus a 1 in 3 Saturday rota, 8:00 am to 1:00 pm
• Stable, full-time position with career progression opportunities within a reputable dealer group
• Supportive team environment fostering professional growth
• Ongoing training and development programmes
• Friendly workplace promoting team collaboration and quality service delivery

Duties of a Workshop Controller:

• Coordinate daily workshop activities to ensure efficient vehicle processing
• Allocate work to technicians based on skills, experience, and workload
• Monitor progress of repairs and services to ensure deadlines are metLiaise with the Aftersales Manager regarding workshop capacity and operational issues
• Communicate regular
  ally with customers, providing updates and managing expectations
• Oversee job card administration and workshop documentation for accuracy
• Ensure all work is completed to quality standards before vehicle release
• Collaborate with the Parts Department to maintain necessary parts and resources
• Support health and safety procedures within the workshop environment
• Monitor technician productivity and support continuous process improvements
• Assist the Aftersales Manager in maintaining an organised, efficient, and customer-focused workshop

Requirements of a Workshop Controller:

• Minimum of 1 year of experience in a similar role, such as Workshop Controller, Service Advisor, or Senior Technician
• Strong understanding of vehicle servicing, diagnostics, and repairs
• Excellent organisational and time-management abilities
• Effective communication skills with colleagues and customers
• Capable of prioritising multiple tasks in a fast-paced environment
• High level of attention to detail and commitment to quality standards
• Proactive problem-solving approach
• Good IT skills for maintaining job records and documentation
• Full UK driving licence